Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $27.00
Benefits
Employee medical insurance
basic life insurance
short-term disability
long-term disability
Vacation and Sick Time
Paid holidays
HSA account funding
401k Match
Buy-up medical insurance
Dental Insurance
Vision Insurance
Optional life insurance
flexible spending accounts
Health savings account
401k
Job Description
Modern Aviation is a prominent Fixed Base Operator (FBO) that specializes in servicing private jets, delivering exceptional services to a discerning clientele. Established with a focus on providing superior aviation services, Modern Aviation has rapidly expanded since its inception in 2018. This private equity-backed platform company is supported by significant investments from Apollo Management and Tiger Infrastructure Partners, which enable it to pursue a growth strategy through acquisitions, capacity expansion, and the development of new facilities across the United States and the Caribbean. The company is committed to building the third largest national FBO network in the U.S., emphasizing top-quality... Show More
Job Requirements
- must be 18 years of age
- valid driver’s license
- strong verbal and written communication skills
- previous customer service experience
- basic computer knowledge
- ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations
- negotiation and sales skills
- reliable multitasking skills
- must be willing and able to work weekends and holidays
- must be willing and able to work second shift
Job Qualifications
- strong verbal and written communication skills
- previous customer service experience
- basic computer knowledge
- ability to make fast decisions using judgment consistent with company policies, standard operating procedures, and safety regulations
- negotiation and sales skills
- reliable multitasking skills
- valid driver’s license
- must be 18 years of age
- basic knowledge of various aircraft types and servicing is a plus
- aviation experience is strongly desired
Job Duties
- monitor performance of the customer service representatives
- coordinate aircraft services such as fuel and hangar storage
- arrange services for clients such as hotel booking, catering, and ground transportation
- process customer invoices
- answer customers’ queries, questions and resolve issues as necessary
- build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants
- provide training and assistance to newly hired customer service representatives and other personnel
- cover potential call out shifts at the front desk
- maintain stock information, materials, and amenities in the lobby area
- serve as a primary source of information for all customer service representatives
- oversee closing reports and assist with billings and accounts receivables
- perform other duties as assigned by management
- must be willing and able to work weekends and holidays
- must be willing and able to work second shift
Job Location
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