Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Employee stock purchase plan
maternity leave
Job Description
Ryder is a recognized leader in the logistics and supply chain solutions industry, renowned for delivering comprehensive and innovative services to a broad spectrum of clients, including some of the nation’s largest manufacturers, retailers, and e-commerce businesses. The company specializes in omnichannel and e-commerce distribution solutions, providing end-to-end national logistics, value-added warehousing services, and integrated fulfillment solutions that ensure fast, flexible, and cost-effective shipment of goods. Ryder’s extensive distribution network moves more than 500 million units annually, supporting established and emerging brands with creative problem-solving and reliable service.
The role of Customer Service Router within Ryder’s Supply Chain Solutions division is a vital position based in City of Industry, CA. This is an hourly role offering a competitive pay range of $19.00 to $21.00 per hour, depending on experience. The standard work schedule is Monday through Friday, from 8:00 AM to 4:30 PM, with a requirement to maintain flexibility in scheduling. Joining the Ryder Ever Better Team means being part of a proud family of logistics professionals, including military reserves and veterans, dedicated to excellence and continuous improvement.
The Customer Service Router is central to building and maintaining strong relationships with key clients, ensuring the highest level of service and proactive problem resolution. This position involves managing client jeopardy orders, analyzing operational challenges, and liaising across various internal departments to deliver solutions that meet or exceed customer expectations. The role demands expertise in company standard operating procedures (SOPs) and client-specific needs, requiring the individual to act as a subject matter expert and provide critical support for service delivery.
The Customer Service Router will coordinate, lead, and participate in service calls with clients, manage VIP orders, and ensure timely communications via phone and email. The ability to analyze trends related to operational issues and direct internal teams to resolve these effectively is essential. Furthermore, the role encompasses leading continuous improvement initiatives that enhance client service capabilities, working collaboratively with field operations and other departments to maintain operational excellence.
Candidates for this position should have a high school diploma or GED with a minimum of three years of customer service experience and at least one year specializing in client account management preferred. Proficiency in Microsoft Office, including Access, Excel, Word, PowerPoint, and Outlook, at an advanced level, is required. Strong verbal and written communication skills, problem-solving abilities, and effective time management are crucial for success. Basic math skills at a beginner level are also necessary.
Ryder offers a comprehensive benefits package for full-time employees, including medical, dental, and vision insurance starting at 30 days of employment. Additional benefits include a 401(k) savings plan with company match, employee stock purchase options, meaningful employee discounts, paid time off including holidays, and maternity leave. Ryder’s commitment to equal opportunity employment and a drug-free workplace reinforces its dedication to a diverse and respectful company culture.
The role of Customer Service Router within Ryder’s Supply Chain Solutions division is a vital position based in City of Industry, CA. This is an hourly role offering a competitive pay range of $19.00 to $21.00 per hour, depending on experience. The standard work schedule is Monday through Friday, from 8:00 AM to 4:30 PM, with a requirement to maintain flexibility in scheduling. Joining the Ryder Ever Better Team means being part of a proud family of logistics professionals, including military reserves and veterans, dedicated to excellence and continuous improvement.
The Customer Service Router is central to building and maintaining strong relationships with key clients, ensuring the highest level of service and proactive problem resolution. This position involves managing client jeopardy orders, analyzing operational challenges, and liaising across various internal departments to deliver solutions that meet or exceed customer expectations. The role demands expertise in company standard operating procedures (SOPs) and client-specific needs, requiring the individual to act as a subject matter expert and provide critical support for service delivery.
The Customer Service Router will coordinate, lead, and participate in service calls with clients, manage VIP orders, and ensure timely communications via phone and email. The ability to analyze trends related to operational issues and direct internal teams to resolve these effectively is essential. Furthermore, the role encompasses leading continuous improvement initiatives that enhance client service capabilities, working collaboratively with field operations and other departments to maintain operational excellence.
Candidates for this position should have a high school diploma or GED with a minimum of three years of customer service experience and at least one year specializing in client account management preferred. Proficiency in Microsoft Office, including Access, Excel, Word, PowerPoint, and Outlook, at an advanced level, is required. Strong verbal and written communication skills, problem-solving abilities, and effective time management are crucial for success. Basic math skills at a beginner level are also necessary.
Ryder offers a comprehensive benefits package for full-time employees, including medical, dental, and vision insurance starting at 30 days of employment. Additional benefits include a 401(k) savings plan with company match, employee stock purchase options, meaningful employee discounts, paid time off including holidays, and maternity leave. Ryder’s commitment to equal opportunity employment and a drug-free workplace reinforces its dedication to a diverse and respectful company culture.
Job Requirements
- H.S. diploma/GED required
- Minimum three years of customer service experience
- One year of client account specialization preferred
- Basic math skills at a beginner level
- Advanced proficiency in Microsoft Office (Access, Excel, Word, PowerPoint, Outlook)
- Strong verbal and written communication skills
- Ability to handle multiple priorities simultaneously
- Time management and priority setting skills
Job Qualifications
- H.S. diploma/GED required
- Three (3) years or more in a Customer Service role or equivalent required
- One (1) year or more in related Client Account Specialization preferred
- Basic math skills beginner required
- Proficient in Microsoft Office products (Access, Excel, Word, PowerPoint, and Outlook) advanced required
Job Duties
- Build and maintain a strong working relationship with assigned client(s)
- Respond timely to all inquiries from assigned client(s) via email and/or phone
- Prepare, update and develop client jeopardy orders reports
- Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
- Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations
- Provide support to other departments and field locations in regard to assigned client(s)
- Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues
- Provide direction, support and information to internal departments to resolve client issues
- Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
- Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s)
- Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
- Work client specific reports including open order reports, return reports and EMC reports
- Provide direction to Customer Service Representative assisting assigned client(s)
- Implement continuous improvement initiatives to improve service for assigned client(s)
- Participate in daily operational calls and provide updates to field operations about assigned client(s)
- Participate in meetings and presentations specific to assigned client(s)
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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