Customer Service Rep/Sr. Customer Service Rep

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $48,000.00 - $60,000.00

Benefits

competitive salary

Health Insurance

Dental Insurance

Paid Time Off

Retirement plan options

Employee Assistance Programs

Career development opportunities

Job Description

New Mexico Gas Company is a prominent provider of natural gas utility services in the state of New Mexico. Known for its commitment to delivering reliable energy solutions and fostering strong community relations, the company plays a crucial role in supporting residential, commercial, and industrial customers throughout the region. Serving a diverse population, New Mexico Gas Company prioritizes safety, innovative service approaches, and customer satisfaction. With an emphasis on sustainable practices and modern infrastructure, the company strives to maintain its standing as a trusted energy provider while advancing environmental stewardship and operational excellence.

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Job Requirements

High school diploma or GED
valid driver’s license with acceptable driving record
1 year of related experience for Customer Service Rep or equivalent combination of education and experience
3 years of related experience for Senior Customer Service Rep
ability to work in a field and office environment
able to sit regularly
good vision
manual dexterity
ability to move/lift up to 10 lbs

Job Qualifications

High school diploma or GED
valid driver’s license with acceptable driving record
1 year of related experience for Customer Service Rep
3 years of related experience for Senior Customer Service Rep
effective communication skills
ability to provide courteous and professional customer service
bilingual preferred

Job Duties

Performs billing activities
outbound calling
receives inbound calls
performs account adjustments
handles inside credit and collections
cashiering
manages energy diversion cases
counsels customers on available rate options
advises on debt payment obligations
processes service connections and disconnections
handles new service requests
responds to customer inquiries
dispatches services
resolves conflicts
provides professional and courteous customer service
resolves inquiries and complaints via person-to-person, telephone, email, or field visits

Job Location

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