Customer Service Representative - UniFirst

Salt Lake City, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

on the job training

401K with company match

Profit sharing

Health Insurance

Employee assistance program

Life insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

employee discount

Employee Referral Bonuses

Job Description

UniFirst is a leading provider in the garment services industry, boasting over 80 years of experience and a robust global presence. As a 2 billion-dollar organization, UniFirst serves more than 300,000 business customer locations across the United States, Canada, and Europe. Known for its unique family culture, UniFirst combines the personalized feel of a small company with the resources, stability, and innovation typical of a large corporation. The company prides itself on being recognized on prestigious lists such as Selling Power magazine’s 'Best Companies to Sell For' and Forbes magazine’s 'Platinum 400 – Best Big Companies.' UniFirst promotes a diverse and inclusive work environment where employees from different cultures, backgrounds, and experiences come together to contribute to company success.

UniFirst is currently seeking a dedicated Customer Service Representative to join their team. This role is essential as a liaison between the company and its customers, ensuring exceptional customer service is delivered consistently. The position follows a 5-day workweek schedule with weekends off, offering a balanced work-life arrangement. UniFirst provides comprehensive on-the-job training, supporting continuous learning through various platforms including the Service Certificate Program and an innovative online training center called The Learning Center. This commitment to professional development encourages team members to grow their skills and advance their careers within the company.

The Customer Service Representative will be responsible for assisting customers by answering account, procedure, and service-related inquiries via telephone and email. In addition to addressing customer concerns, this role involves accounts receivable responsibilities such as managing outstanding accounts, processing credits and exchanges, and resolving conflicts via the company’s escalation process. The representative also plays a supportive role to the Sales Department by providing administrative assistance and performing basic data entry along with other administrative tasks. Candidates who thrive in a collaborative, fast-paced environment, possess excellent communication skills, and demonstrate strong problem-solving abilities will find this role particularly rewarding.

UniFirst values teamwork, responsiveness, and professionalism in delivering top-tier customer service. The company encourages a culture where innovation and community spirit thrive, and where diversity is celebrated as a core element of success. Employees are offered a comprehensive benefits package including health insurance, 401K with company match, profit sharing, paid time off, tuition reimbursement, and employee discounts among others. For those seeking a career with stability, growth opportunities, and a supportive environment, UniFirst offers an ideal setting. Joining UniFirst means becoming part of a vibrant team dedicated to excellence in customer service and personal career growth.

Job Requirements

2 years of customer service experience in an administrative setting is preferred
Prior accounts receivable experience is highly encouraged
High School diploma or GED equivalent is recommended
Verbal and written communication skills with professional telephone and email etiquette
Active listener, responsive, and personable
Proficient knowledge of Microsoft Office products including Outlook, Excel, Word, and TEAMS
Time management and organizational skills with attention to detail
Collaborative team player capable of working independently
Problem solver in a dynamic environment
Comfortable performing basic mathematical skills including adding, subtracting, multiplying, and dividing
Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods

Job Qualifications

2 years of customer service experience in an administrative setting is preferred
Prior accounts receivable experience is highly encouraged
High School diploma or GED equivalent is recommended
Verbal and written communication skills with professional telephone and email etiquette
Active listener, responsive, and personable
Proficient knowledge of Microsoft Office products including Outlook, Excel, Word, and TEAMS
Time management and organizational skills with attention to detail
Collaborative team player capable of working independently
Problem solver in a dynamic environment

Job Duties

Assist customers by answering questions related to accounts, procedures, and services by telephone or email
Provide excellent customer service to both customers and UniFirst personnel
Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process
Partner and provide administrative support to UniFirst’s Sales Department
Perform basic data entry and other administrative duties