Parker's Kitchen logo

Customer Service Representative - Store #78

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Equal opportunity employer
supportive work environment
Training and development opportunities
Diverse and inclusive culture
Opportunity for advancement

Job Description

Parker's Kitchen is a well-established and reputable food service and retail company known for delivering high-quality products and exceptional customer service. As a beloved brand within the community, Parker's Kitchen has built a reputation for its commitment to excellence, reliability, and customer satisfaction. The company operates in both retail and kitchen operations, creating a dynamic environment that blends fast-paced service with attention to detail and operational precision. Parker's Kitchen prides itself on maintaining high standards across all aspects of its business, from product quality to employee conduct and customer experience.\n\nThe role of Customer Service Representative at Parker's Kitchen is integral to sustaining this reputation. This position involves delivering fast, accurate, and friendly service to all customers, ensuring that every interaction reflects the company's core values of honesty, integrity, and customer focus. As a Customer Service Representative, you will support store leadership in maintaining smooth store-side operations and contribute to an exceptional customer experience. This includes handling cash and fuel transactions, managing sales of age-regulated products such as alcohol and tobacco, and performing essential operational duties like stocking inventory and maintaining cleanliness throughout the store. The position requires attentiveness to company policies, safety regulations, and multitasking abilities to ensure all areas of the store operate efficiently.\n\nAdditionally, the role demands physical stamina, with the need to stand for extended periods, push or pull heavy loads, and work in environments subject to temperature fluctuations and noise. Flexible availability is required, including willingness to work nights, weekends, and holidays, ensuring that customer needs are met at all times. Parker's Kitchen encourages candidates who value teamwork, service excellence, and a supportive work atmosphere to apply. The company offers an inclusive culture, equal employment opportunities, and a commitment to diversity. Overall, this position is well-suited for motivated individuals seeking a foundational role in retail and food service, with opportunities to develop skills in customer interaction, cash handling, and store operations within a respected and customer-centric organization.

Job Requirements

  • Must be 18 years of age or older to work in store operations
  • Must be 16 years of age to work in kitchen operations
  • Must have reliable transportation
  • Flexible availability is required, including nights, weekends, and holidays
  • Ability to stand for extended periods ranging from 8 to 10 hours
  • Ability to push or pull up to 50 pounds
  • Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds
  • Comfortable working in environments with wet floors, temperature fluctuations, and loud noise levels

Job Qualifications

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Strong communication skills
  • Basic math skills for cash handling
  • Ability to work flexible hours including nights, weekends, and holidays
  • Ability to follow company policies and safety regulations
  • Ability to multitask effectively

Job Duties

  • Deliver exceptional customer service by addressing customer needs and resolving issues promptly and professionally
  • Speak honestly and act with integrity, upholding company values at all times
  • Handle cash transactions, fuel transactions, and other retail shift duties as assigned
  • Responsible for alcohol, tobacco, lottery sales, and other age-regulated products
  • Ensure compliance with company policies, procedures, and safety regulations across all store activities
  • Attention to detail while multitasking
  • Stock and replenish inventory throughout the store, including food and beverage areas, to ensure products and supplies are consistently in stock
  • Perform all store housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash, to maintain a clean and organized environment
  • Assist the store leader with additional tasks as needed

Job Criteria

Experience

Entry Level (1-2 years)


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