Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
employee discount
Life insurance
Disability insurance
Flexible spending account
401k
Paid Time Off
Job Description
Ashley Furniture Industries is a renowned global manufacturer and retailer of home furnishings. With a rich history of dedication to quality, style, and affordability, the company has earned a trusted reputation worldwide. Ashley continues to expand its presence across the United States by opening more stores to meet customer demand. This national expansion generates abundant opportunities for career advancement and professional growth within the company. Ashley prioritizes internal promotion and development, reflecting its commitment to fostering long-term career success for its team members.
The Customer Service Representative at Ashley serves as the critical frontline ambassador of the brand, directly influencing customer satisfaction and brand loyalty. This role is essential in creating positive customer experiences through excellent service and administrative support. Positioned at the first point of contact, the Customer Service Representative manages interactions in-person, over the phone, and via email, representing Ashley's brand image with a warm and professional demeanor. They assist with a variety of office functions and support store operations, including sales order processing, customer account management, and financial procedures under the supervision of store management.
This role demands strong communication and organizational skills to handle cash transactions accurately, ensure compliance with operational policies, and support audit and inventory processes. The representative also addresses customer inquiries and concerns promptly and professionally, escalating issues when necessary to management and following through to resolution. Collaborating closely with sales, merchandising, and other store personnel ensures a smooth and efficient shopping experience for customers. Familiarity with point-of-sale systems, retail management software, and Microsoft Office Suite is required to perform job functions effectively.
Ashley values a dependable and flexible workforce, expecting availability for various shifts including weekends and holidays, with responsibilities that may include store opening and closing duties. The company fosters a supportive team environment where collaboration and reliability are key. Employees are welcomed into a diverse and inclusive culture committed to equal opportunity employment.
Joining Ashley means becoming part of a family that supports personal and professional growth, accompanied by a comprehensive benefits package. These benefits include health, dental, and vision insurance; employee discounts; life and disability insurance; flexible spending accounts; 401K retirement plans; and paid time off. The role offers the chance to build a fulfilling career within a well-established, expanding company that values its people and their contributions.
The Customer Service Representative at Ashley serves as the critical frontline ambassador of the brand, directly influencing customer satisfaction and brand loyalty. This role is essential in creating positive customer experiences through excellent service and administrative support. Positioned at the first point of contact, the Customer Service Representative manages interactions in-person, over the phone, and via email, representing Ashley's brand image with a warm and professional demeanor. They assist with a variety of office functions and support store operations, including sales order processing, customer account management, and financial procedures under the supervision of store management.
This role demands strong communication and organizational skills to handle cash transactions accurately, ensure compliance with operational policies, and support audit and inventory processes. The representative also addresses customer inquiries and concerns promptly and professionally, escalating issues when necessary to management and following through to resolution. Collaborating closely with sales, merchandising, and other store personnel ensures a smooth and efficient shopping experience for customers. Familiarity with point-of-sale systems, retail management software, and Microsoft Office Suite is required to perform job functions effectively.
Ashley values a dependable and flexible workforce, expecting availability for various shifts including weekends and holidays, with responsibilities that may include store opening and closing duties. The company fosters a supportive team environment where collaboration and reliability are key. Employees are welcomed into a diverse and inclusive culture committed to equal opportunity employment.
Joining Ashley means becoming part of a family that supports personal and professional growth, accompanied by a comprehensive benefits package. These benefits include health, dental, and vision insurance; employee discounts; life and disability insurance; flexible spending accounts; 401K retirement plans; and paid time off. The role offers the chance to build a fulfilling career within a well-established, expanding company that values its people and their contributions.
Job Requirements
- Legally authorized to work in the US
- At least 18 years old
- High school diploma or equivalent
- Knowledgeable in Microsoft Office Suite and system transactions
- Minimum 1 year of customer service, office, or administrative experience preferred
- Ability to work flexible hours including weekends and holidays
- Maintain reliable attendance
- Thrive in a team environment
Job Qualifications
- High school diploma or equivalent
- Proficient in Microsoft Office Suite and retail management software
- Minimum of 1 year customer service, office, or administrative experience preferred
- Strong communication and interpersonal skills
- Ability to work in a team environment
- Reliable attendance and dependability
- Flexible availability including weekends and holidays
Job Duties
- Greet customers warmly and professionally, Provide exceptional customer service via in-person, phone, and email communications, Assist with processing sales orders accurately and efficiently, Manage customer credit applications and financing arrangements, Maintain accurate customer account information, Follow established cash handling procedures and reconcile transactions, Resolve customer inquiries and escalate complex issues to management, Support operational audits and inventory processes, Prepare and maintain accurate records and reports, Collaborate with sales and merchandising teams to ensure efficient store operations, Utilize point-of-sale and retail management software effectively, Perform additional tasks as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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