Customer Service Representative Retail

Boise, ID, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

employee discount

Life insurance

Disability insurance

Flexible spending account

401k

Paid Time Off

Job Description

Ashley Furniture Industries is a renowned global manufacturer and retailer of home furnishings. With a rich history of dedication to quality, style, and affordability, the company has earned a trusted reputation worldwide. Ashley continues to expand its presence across the United States by opening more stores to meet customer demand. This national expansion generates abundant opportunities for career advancement and professional growth within the company. Ashley prioritizes internal promotion and development, reflecting its commitment to fostering long-term career success for its team members.

The Customer Service Representative at Ashley serves as the critical frontline ambassador of the brand, directly influen... Show More

Job Requirements

Legally authorized to work in the US
At least 18 years old
High school diploma or equivalent
Knowledgeable in Microsoft Office Suite and system transactions
Minimum 1 year of customer service, office, or administrative experience preferred
Ability to work flexible hours including weekends and holidays
Maintain reliable attendance
Thrive in a team environment

Job Qualifications

High school diploma or equivalent
Proficient in Microsoft Office Suite and retail management software
Minimum of 1 year customer service, office, or administrative experience preferred
Strong communication and interpersonal skills
Ability to work in a team environment
Reliable attendance and dependability
Flexible availability including weekends and holidays

Job Duties

Greet customers warmly and professionally, Provide exceptional customer service via in-person, phone, and email communications, Assist with processing sales orders accurately and efficiently, Manage customer credit applications and financing arrangements, Maintain accurate customer account information, Follow established cash handling procedures and reconcile transactions, Resolve customer inquiries and escalate complex issues to management, Support operational audits and inventory processes, Prepare and maintain accurate records and reports, Collaborate with sales and merchandising teams to ensure efficient store operations, Utilize point-of-sale and retail management software effectively, Perform additional tasks as assigned by management

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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