Customer Service Representative Retail

Ashley Furniture Industries, Inc., widely recognized as Ashley Furniture, is one of the largest home furniture manufacturers and retailers in the world. This company has earned a strong reputation by providing quality, stylish, and affordable furniture solutions to millions of customers globally. As part of its strategic growth, Ashley Furniture is continuously expanding its national footprint by opening new stores to meet the increasing demand for its products. Known for its commitment to quality and value, Ashley Furniture cultivates an inclusive and engaging work environment, promoting career growth through internal promotions and professional development. The company embraces a culture founded on excellence, community involvement, and environmental stewardship, making it a desirable place for individuals to contribute and grow professionally. Employees at Ashley not only enjoy a rewarding work experience but also become part of an expanding family that supports mutual success and advancement. Joining Ashley Furniture means stepping into a company with vast opportunities, where your contribution directly influences customer satisfaction and operational excellence across its retail stores nationwide.

The Customer Service Representative at Ashley Furniture serves as a critical front-line ambassador responsible for delivering exceptional customer experiences. This full-time, hourly position offers a wage range from $18.00 to $22.00 per hour, reflecting the importance of the role in contributing to the company’s retail success. As the initial point of contact for customers, the Customer Service Representative is entrusted with greeting and assisting customers warmly, professionally, and efficiently in person, via phone, and through email correspondences, embodying Ashley’s brand values. Additionally, this role supports store operations through administrative assistance, processing sales orders, managing customer accounts including credit applications and financing, and handling cash transactions under the supervision of the Office Manager. The representative addresses customer inquiries and resolves issues to uphold high standards of service, escalating complex matters when necessary, and ensures smooth communication with the management team.

This position requires competency in operating various retail management systems and technology including point-of-sale systems and Microsoft Office Suite. Beyond direct customer interactions, the Customer Service Representative supports operational audits, inventory controls, and compliance verification by gathering accurate documentation and ensuring thorough record-keeping. Reporting duties include preparing routine reports and maintaining sales and office paperwork meticulously according to company standards. Collaboration with sales, merchandising, and other store associates is vital to ensure a seamless customer journey and efficient store functionality. Flexibility is essential as this role involves working various shifts, including weekends, holidays, and rotation for store opening and closing responsibilities. The ideal candidate thrives in a team environment, maintains consistent attendance, and contributes positively to Ashley’s growing business. With extensive benefits such as health, dental, and vision insurance, life and disability coverage, flexible spending accounts, a 401(k) plan, paid time off, and employee discounts, joining Ashley Furniture provides a well-rounded career opportunity within a respected and stable company.