Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $18.00 - $22.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Flexible spending account
401k
Paid Time Off
employee discount
Job Description
Ashley Furniture is a leading furniture retailer renowned for its commitment to quality, style, and affordability. With a growing customer base and a reputation as a trusted and recognized brand worldwide, Ashley Furniture continues to expand nationally by opening more stores across the United States. This sustained expansion creates abundant career advancement opportunities for employees, supported by the company's dedication to internal promotion and professional development. As a company deeply rooted in its core values and community engagement, Ashley Furniture prioritizes operational excellence and customer satisfaction as key drivers of its retail success.
The Customer Service Representative at Ashley Furniture serves as the front-line ambassador, playing a crucial role in delivering exceptional customer service and creating positive experiences for every customer. This position acts as the first point of contact for customers and provides essential administrative support to store operations while assisting with various office functions. Responsibilities include greeting and assisting customers warmly and professionally, supporting sales order processing, managing customer accounts, and performing cash handling and financial procedures under supervision. The role also involves resolving customer inquiries, assisting with audits and compliance, maintaining accurate documentation, collaborating with team members, and utilizing retail management and POS systems efficiently.
This hourly position offers a pay rate ranging from $18.00 to $22.00, reflecting the value Ashley Furniture places on its team members. Employees benefit from a comprehensive package that includes health, dental, and vision insurance, life and disability insurance, flexible spending accounts, a 401(k) retirement plan, paid time off, and attractive employee discounts. Working as a Customer Service Representative provides a supportive environment where individuals can thrive within a team and develop professionally while contributing meaningfully to the customer experience and overall store success. Ashley Furniture values diversity and is proud to be an equal opportunity employer, ensuring employment decisions are based on skill, qualifications, merit, and business needs.
The Customer Service Representative at Ashley Furniture serves as the front-line ambassador, playing a crucial role in delivering exceptional customer service and creating positive experiences for every customer. This position acts as the first point of contact for customers and provides essential administrative support to store operations while assisting with various office functions. Responsibilities include greeting and assisting customers warmly and professionally, supporting sales order processing, managing customer accounts, and performing cash handling and financial procedures under supervision. The role also involves resolving customer inquiries, assisting with audits and compliance, maintaining accurate documentation, collaborating with team members, and utilizing retail management and POS systems efficiently.
This hourly position offers a pay rate ranging from $18.00 to $22.00, reflecting the value Ashley Furniture places on its team members. Employees benefit from a comprehensive package that includes health, dental, and vision insurance, life and disability insurance, flexible spending accounts, a 401(k) retirement plan, paid time off, and attractive employee discounts. Working as a Customer Service Representative provides a supportive environment where individuals can thrive within a team and develop professionally while contributing meaningfully to the customer experience and overall store success. Ashley Furniture values diversity and is proud to be an equal opportunity employer, ensuring employment decisions are based on skill, qualifications, merit, and business needs.
Job Requirements
- Legally authorized to work in the US
- At least 18 years old
- High school diploma or equivalent
- Knowledgeable in Microsoft Office Suite and system transactions
- 1 year of customer service, office, and administrative experience preferred
- Ability to work flexible hours including weekends and holidays
- Maintain reliable attendance
- Thrive in a team environment
Job Qualifications
- High school diploma or equivalent
- Knowledge of Microsoft Office Suite and system transactions
- 1 year of customer service, office, and administrative experience preferred
- Strong communication skills
- Ability to work flexible hours including weekends and holidays
- Ability to work cooperatively in a team environment
- Reliable attendance and punctuality
Job Duties
- Greet customers warmly and professionally at the front desk
- Provide exceptional customer service through in-person, phone, and email communications
- Assist with processing sales orders accurately and efficiently
- Manage customer accounts including credit applications and financing arrangements
- Follow cash handling procedures and reconcile transactions
- Resolve customer inquiries and escalate complex issues to management
- Support management with audits, inventory processes, and compliance checks
- Maintain accurate records and prepare routine reports
- Collaborate with sales team and store associates to ensure seamless operations
- Utilize point-of-sale and retail management software, Microsoft Office Suite
- Complete additional tasks as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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