Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Benefits
401(k)
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
quarterly bonuses
Tuition Reimbursement
Job Description
Maximus is a leading provider of government services, partnering with public sector agencies to improve outcomes for millions of people in their communities. Specializing in health and human services, Maximus is dedicated to delivering exceptional customer service, ensuring accessibility and support for vulnerable populations nationwide. The company is particularly renowned for its work within healthcare enrollment and support systems, where customer-centric approaches and comprehensive training enable its employees to excel in complex service environments.
Maximus is currently hiring Customer Service Representatives (CSRs) to join its New York State of Health (NYSOH) team. This opportunity is tailored for individuals residing within 100 miles of Rochester, NY, offering a hybrid work arrangement after the completion of comprehensive onsite training. The role demands a 10-day onsite training period in Rochester, followed by an additional four weeks of training conducted remotely, totaling six weeks of paid instruction. Successful completion of the training program equips representatives with the knowledge and professionalism necessary to serve New Yorkers navigating the complexities of health insurance plans and enrollment processes.
In this role, CSRs will be the frontline representatives providing compassionate and knowledgeable support to a diverse customer base. Their responsibilities involve answering inbound calls from consumers including the general public, prospective enrollees, and representatives acting on behalf of enrollees. They must adhere to strict confidentiality and privacy policies, respond accurately and efficiently to inquiries, and facilitate enrollment services including application processing and eligibility verifications. Customer Service Representatives also handle life event changes, special enrollment periods, and assist with translation services for non-English-speaking callers.
Maximus emphasizes a culture of integrity, transparency, and excellence. They provide employees with robust resources including ongoing professional development, wellness programs, and recognition platforms to foster a rewarding and supportive work environment. Compensation is competitive, with a base pay rate of $20.00 per hour and quarterly performance bonuses. The company also offers a comprehensive benefits package featuring medical, dental, and vision insurance, tuition reimbursement, 401(k) with company matching, and various employee discounts. Maximus supports its employees’ well-being and career growth, making this role ideal for individuals seeking meaningful work with flexibility and strong organizational backing.
Maximus is currently hiring Customer Service Representatives (CSRs) to join its New York State of Health (NYSOH) team. This opportunity is tailored for individuals residing within 100 miles of Rochester, NY, offering a hybrid work arrangement after the completion of comprehensive onsite training. The role demands a 10-day onsite training period in Rochester, followed by an additional four weeks of training conducted remotely, totaling six weeks of paid instruction. Successful completion of the training program equips representatives with the knowledge and professionalism necessary to serve New Yorkers navigating the complexities of health insurance plans and enrollment processes.
In this role, CSRs will be the frontline representatives providing compassionate and knowledgeable support to a diverse customer base. Their responsibilities involve answering inbound calls from consumers including the general public, prospective enrollees, and representatives acting on behalf of enrollees. They must adhere to strict confidentiality and privacy policies, respond accurately and efficiently to inquiries, and facilitate enrollment services including application processing and eligibility verifications. Customer Service Representatives also handle life event changes, special enrollment periods, and assist with translation services for non-English-speaking callers.
Maximus emphasizes a culture of integrity, transparency, and excellence. They provide employees with robust resources including ongoing professional development, wellness programs, and recognition platforms to foster a rewarding and supportive work environment. Compensation is competitive, with a base pay rate of $20.00 per hour and quarterly performance bonuses. The company also offers a comprehensive benefits package featuring medical, dental, and vision insurance, tuition reimbursement, 401(k) with company matching, and various employee discounts. Maximus supports its employees’ well-being and career growth, making this role ideal for individuals seeking meaningful work with flexibility and strong organizational backing.
Job Requirements
- Must reside within 100 miles of Rochester, NY
- High school diploma or GED
- At least six months of relevant professional experience or equivalent combination of education and experience
- Strong data entry skills
- Excellent verbal and written communication skills
- Ability to multitask effectively in a fast-paced environment
- Ability to work independently and in a team setting
- Previous computer and phone system experience preferred
- Internet speed of 20mbps or higher required for remote work
- Must permanently reside in the Continental US
Job Qualifications
- High school diploma or GED
- Six months or more of relevant professional experience
- Strong data entry and telephone skills
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced work environment
- Ability to successfully execute many complex tasks simultaneously
- Ability to work both independently and as part of a team
- Previous experience with computers, phone systems, and headsets preferred
- Previous customer service experience preferred
Job Duties
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
- Respond effectively to all forms of inbound and outbound contacts
- Track and document all inquiries using the applicable systems
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Facilitate the fulfillment of caller requests for materials via mail, email, or download
- Facilitate translation services for non-English speaking callers according to procedures
- Escalate calls or issues to the appropriate designated staff for resolution as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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