Customer Service Representative - Patient Registration - (Expired Job)

R1 RCM Inc. is a leading provider of technology-driven solutions that revolutionize the patient experience and financial performance of hospitals, health systems, and medical groups. By combining the expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, which includes sophisticated analytics, artificial intelligence, intelligent automation, and workflow orchestration, R1 RCM Inc. delivers comprehensive solutions that streamline healthcare operations and enhance patient satisfaction. The company operates at the forefront of healthcare technology innovation, consistently adapting to the evolving landscape and helping healthcare providers improve their administrative and financial processes.

Located at Ascension Via Christi St. Francis, this employment opportunity offers flexible shift hours including PRN, part-time, and full-time positions, catering to a wide range of work-life balance needs. The base pay range for this US-based position is $15.91 to $20.66 per hour, with individual pay determined by role, level, location, job-related skills, experience, and relevant education or training.

The role of Customer Service Representative at R1 RCM Inc. is pivotal in fostering a positive patient registration experience at hospital facilities. As a first point of contact for patients checking into the hospital, the representative manages a fast-paced environment requiring quick and accurate data collection, multi-tasking capabilities, and a compassionate approach. In this role, you will be responsible for capturing essential patient and insurance information by working on computers, answering phones, and collaborating with physicians and nurses to ensure seamless registration processes. This position demands a high degree of adaptability as intermittent interruptions by clinicians for emergent care are common.

A key aspect of the Customer Service Representative role is supporting patients during moments of vulnerability. Instead of simply processing information mechanically, you will actively listen to address patient fears, concerns, and questions, building rapport and trust with empathy. The work environment is dynamic and requires you to be comfortable handling unexpected challenges, as no two patient interactions are alike. Physical stamina is also needed since you will often be on your feet assisting patients.

Despite not requiring prior healthcare experience, candidates must be prepared to work in a hospital or laboratory setting where exposure to illness and injuries may occur. R1 RCM Inc. provides comprehensive training to equip employees with the necessary knowledge, making this position an excellent starting point for those seeking a career in healthcare. Additionally, employees must be up to date on all vaccinations, pass a drug test, and pass a background check before hire.

Joining R1 RCM Inc. means becoming part of a team that values your career growth and progress toward your goals. The company emphasizes continuous learning, collaboration across departments, and exploring new career paths within the expanding healthcare sector. R1 RCM Inc. is committed to equal employment opportunities and maintains a workplace free from harassment and discrimination based on numerous protected categories. Employees benefit from a competitive benefits package that supports both their professional and personal well-being.

This position offers the chance to contribute meaningfully to community healthcare through a role that combines technology, customer service, and human compassion. With access to advanced healthcare technology platforms and a supportive team environment, the Customer Service Representative at R1 RCM Inc. plays a vital role in improving patient access and satisfaction.