Customer Service Representative - Overnights

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,000 employees across 14 locations, Uline is widely recognized for its commitment to quality products and exceptional customer service. The company prides itself on its stable and supportive work environment, providing employees with comprehensive training, professional growth opportunities, and a range of employee perks. Uline maintains a drug-free workplace and requires all new hires to undergo a pre-employment hair follicle drug screening. All positions at Uline are on-site, fostering a collaborative and focused work setting that encourages team engagement and continuous development.

This particular opportunity is for a full-time Customer Service Representative working overnight shifts at the Uline Kenosha Branch located at 12355 Uline Way, Kenosha, WI. The position offers competitive hourly pay starting from $29 to $34, including a $4 shift differential to reward overnight work. Schedules are flexible with 4-day or 5-day on-site work weeks, including weekends, accommodating various lifestyle needs.

As an Overnight Customer Service Representative, you will play a vital role in delivering world-class service to Uline's valued customers. Your responsibilities include processing customer orders, answering product questions, making recommendations, and resolving account inquiries using advanced technology. You will become a product and solutions expert, equipped with the knowledge to confidently address pricing, shipping, and product details. Communication is key as you build strong relationships through phone, email, and chat interactions. This role also requires helping customers navigate Uline’s online ordering system and website, ensuring a smooth and positive experience.

Uline emphasizes learning and development by providing in-depth training and peer mentoring to sharpen communication and problem-solving skills. The professional, collaborative environment enables employees to grow their careers while connecting with colleagues through regular team events. Employee perks include access to an on-site fitness center, affordable daily meals offered at the company café featuring local restaurants, and a modern, clean workplace designed for comfort and productivity.

Additional benefits include a comprehensive health insurance plan, a 401(k) retirement plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, and generous paid time off. Uline also offers a Tuition Assistance Program to promote continued professional education. This role is ideal for individuals seeking a dynamic customer service position with significant growth and earning potential in a reputable and well-established company.