Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $25.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Charter Communications is a leading telecommunications company that provides superior communication and entertainment products for residential and business customers. Operating under the Spectrum brand, the company offers a wide range of services including Spectrum Internet, TV, Mobile, and Voice, catering to millions of customers across 41 states in the U.S. Beyond connectivity, Charter Communications also delivers local news, programming, and regional sports through Spectrum Networks, as well as multiscreen advertising solutions via Spectrum Reach. The organization's commitment to quality and innovation has established it as a Fortune 100 company, renowned for its extensive reach and customer-centric approach. Charter Communications prioritizes the well-being and development of its employees by fostering a diverse and inclusive workforce, supporting career growth, and offering comprehensive benefits. Spectrum’s operations encompass 24/7 call centers, flexible scheduling, and an emphasis on work-life balance, making it a dynamic and supportive workplace.
The role of Spectrum Mobile Customer Service Representative (Mobile Repair) is integral in maintaining and enhancing the relationship between Spectrum and its mobile service customers. This position focuses on delivering exceptional customer service by addressing customer inquiries relating to mobile service activation, billing issues, rate and fee clarifications, order and payment processing, and account maintenance. The customer service representative acts as the voice of Spectrum, promoting the company’s mobile products and services while ensuring customers receive timely and effective solutions. This role requires strong communication and problem-solving skills, as representatives will manage a high volume of inbound calls, resolve diverse challenges, and provide knowledgeable assistance about mobile products and billing processes. Candidates joining Spectrum will thrive in an open and collaborative environment that encourages multi-tasking, patience, and empathy, working alongside a supportive and energetic team. The position is designed for individuals who enjoy fast-paced work environments and have a passion for technology and customer interaction. Spectrum offers a comprehensive pay and benefits package that rewards contributions and supports employees' well-being at every career stage. Applicants must be legally authorized to work in the U.S. without future employment-based immigration sponsorship.
The role of Spectrum Mobile Customer Service Representative (Mobile Repair) is integral in maintaining and enhancing the relationship between Spectrum and its mobile service customers. This position focuses on delivering exceptional customer service by addressing customer inquiries relating to mobile service activation, billing issues, rate and fee clarifications, order and payment processing, and account maintenance. The customer service representative acts as the voice of Spectrum, promoting the company’s mobile products and services while ensuring customers receive timely and effective solutions. This role requires strong communication and problem-solving skills, as representatives will manage a high volume of inbound calls, resolve diverse challenges, and provide knowledgeable assistance about mobile products and billing processes. Candidates joining Spectrum will thrive in an open and collaborative environment that encourages multi-tasking, patience, and empathy, working alongside a supportive and energetic team. The position is designed for individuals who enjoy fast-paced work environments and have a passion for technology and customer interaction. Spectrum offers a comprehensive pay and benefits package that rewards contributions and supports employees' well-being at every career stage. Applicants must be legally authorized to work in the U.S. without future employment-based immigration sponsorship.
Job Requirements
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship now or in the future
- High school diploma or equivalent
- Ability to work a variety of schedules including nights, weekends, and holidays
- Ability to read, write, speak, and understand English
Job Qualifications
- High school diploma or equivalent
- 6+ months of customer service experience
- 6+ months working with software applications
- 6+ months of high-volume phone experience in customer service or a call center
- 6+ months of experience in cable operations, mobile, or telecommunications call center
- Proficiency in MS Office
- Strong computer skills
- Typing proficiency
- Excellent communication skills
- Organizational skills
- Time management skills
- Ability to multitask
- Customer service skills
- Dependability
- Proactive attitude
- Adaptability
- Problem-solving skills
- Professionalism
- Resilience
Job Duties
- Learning about mobile products, services, and billing processes to provide knowledgeable customer service
- Representing Spectrum as a Fortune 100 company and being the voice of Spectrum
- Interacting with customers through inbound calls to resolve topics including service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, and subscriber challenges
- Resolving mobile customer inquiries while creating best-in-class customer experiences
- Working independently in an open, friendly environment
- Collaborating with a supportive, energetic team
- Navigating phone and computer systems during shifts
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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