Customer Service Representative Nights and Weekend

Planet Fitness - PF Baseline Fitness is a renowned fitness center committed to providing a welcoming and inclusive environment for its members. As part of the larger Planet Fitness franchise, this location follows a mission to democratize fitness and create a supportive atmosphere where everyone feels comfortable, regardless of their fitness level. Known for its affordable memberships and state-of-the-art facilities, Planet Fitness emphasizes the importance of a positive member experience while promoting health and wellness across the community. The club's team is dedicated to delivering superior customer service, helping potential and current members achieve their fitness goals through encouragement and support.

The role of Customer Service Representative at Planet Fitness - PF Baseline Fitness is vital in maintaining the club’s standards of excellence. This position is ideal for individuals passionate about helping others and capable of creating a positive, friendly, and professional environment. The representative will be responsible for new member sales and providing exceptional customer service to every member, prospective member, and guest. By acting as the primary point of contact at the front desk, this role ensures smooth operations related to member engagement, account management, and club services.

This is a flexible position offering full-time and part-time opportunities, catering to individuals seeking non-supervisory roles without exemption. The job involves a mix of administrative duties and customer interaction, making it a dynamic and rewarding experience. The Customer Service Representative will be expected to handle phone inquiries, greet visitors, manage member check-ins, facilitate sign-ups and cancellations, and support the overall upkeep of the club’s environment. Working closely with management, they will assist in resolving member service issues and contribute to maintaining the club’s standards of cleanliness and order.

This job role demands strong communication skills, empathy, and problem-solving abilities. The ideal candidate will be someone who understands the value of active listening and diplomacy to exceed members’ expectations consistently. Physical demands include standing and walking for most of the shift, frequent talking, and occasional light lifting, requiring good stamina and physical health. Planet Fitness provides a comprehensive benefits package, including health insurance options, paid time off, and unique employee appreciation programs, all designed to support its team members' well-being and career growth.

Joining Planet Fitness - PF Baseline Fitness as a Customer Service Representative is an excellent opportunity for those looking to build a career in the fitness and customer service industry. It offers an engaging work environment focused on community, personal development, and making a difference in people's lives through improved fitness and customer satisfaction.