Customer Service Representative- MUST LIVE NEAR NASHVILLE, TN

Systems & Methods, Inc. (SMI) is a well-established and highly regarded technology producer specializing in the human services sector. With over 50 years of experience as a family-owned and operated business, SMI prides itself on fostering a culture that values teamwork, dedication, and empowerment, while maintaining a strong emphasis on work-life balance. The company operates across multiple states and employs a diverse staff of more than 650 individuals nationwide. Committed to innovation and excellence, SMI develops state-of-the-art solutions for complex human service operations that positively impact families and communities. At SMI, employees and clients alike are considered part of an extended family, creating an atmosphere that is supportive, engaging, and conducive to personal and professional growth.

The role of Customer Service Representative at SMI is a unique and fulfilling opportunity, primarily remote following a mandatory training period conducted in Hermitage, TN. This position requires successful candidates to reside in or within a 1.5-hour drive of Nashville, TN. The Customer Service Representative is responsible for handling inbound calls from child support client stakeholders, adhering strictly to Standard Operating Procedures and contractual obligations. The role demands a high level of customer focus, professionalism, and excellent communication skills to accurately categorize calls, document any abusive or extraordinary interactions, and perform additional duties as assigned.

This position is ideal for individuals who thrive in a fast-paced environment and enjoy providing exceptional customer service remotely. It offers a flexible, fully virtual work experience with online interviews, self-paced training, and a permanent work-from-home setup. SMI offers competitive compensation, including comprehensive benefits such as medical, dental, vision coverage, and a 401(k) plan after the first 30 days of employment. Paid time off accrues from day one, highlighting the company’s commitment to employee well-being. Additionally, employees have access to referral programs and opportunities for internal promotion, fostering a pathway for career advancement within a supportive culture. The company provides all necessary equipment for the role, which must be returned upon separation. SMI’s dedication to a respectful, fun, and inspiring workplace makes this customer service position not merely a job, but a meaningful career choice with lasting impact.