Customer Service Representative – Marine

Bass Pro Shops is a renowned outdoor retail company dedicated to providing customers with quality products and exceptional service. Located at 2703 S Campbell, Springfield, MO, the Service Department is an integral part of the company’s operations, specializing in servicing outdoor equipment such as boats, motors, trailers, and ATV/UTVs. As a respected leader in the outdoor retail industry, Bass Pro Shops focuses on building a strong community among outdoor enthusiasts through world-class customer service and a commitment to quality and integrity. The store offers a product and service-rich environment where both employees and customers can thrive. The Service Department plays a crucial role in ensuring that customers receive professional support for their recreational vehicles and equipment, enhancing their outdoor experiences with reliable maintenance and repair services. The work environment is dynamic, requiring interaction with customers, inventory management, and collaboration with other departments to keep operations running smoothly. The shop is closed on Sundays, emphasizing a balanced work schedule for employees.

The Customer Service Representative (CSR) position within the Service Department is a full-time role focused on supporting all aspects of service operations at Bass Pro Shops. This role encompasses a wide variety of responsibilities including managing unit inventory procedures, conducting pre-delivery inspections (PDI), and delivering orientation sessions for customers purchasing new equipment. The CSR also assists customers who need service or warranty repairs for their outdoor recreational vehicles such as boats, motors, trailers, and ATVs/UTVs, and at times contributes to the sales of parts and accessories. A key aspect of the role is ensuring a positive customer experience by providing knowledgeable, friendly, and efficient service in all customer interactions. The CSR works closely with the Receiving Department to unload and inspect new units upon manufacturer delivery, verifies VINs, and maintains accurate inventory records using the dealership’s integrated data system (IDS). Additional responsibilities include preparing delivery packets, explaining operational and maintenance procedures to customers, managing work orders and warranty authorizations, and assisting with payment processing and inventory management for parts sales.

This position requires a detail-oriented individual capable of managing various administrative and operational tasks to support the service team and ensure smooth service workflows. The CSR must demonstrate strong communication skills, professional demeanor, and the ability to work collaboratively with customers, vendors, managers, and co-workers. Physical demands include the ability to lift up to 50 pounds, work indoors and outdoors in non-air-conditioned environments, and stand for extended periods. The role requires at least a high school diploma or equivalent and candidates must be 21 years or older to qualify. The position offers full-time employment with a comprehensive benefits package that includes medical, dental, vision, health savings accounts, flexible spending accounts, voluntary benefits, 401k retirement savings, paid holidays, paid vacation, and paid sick time. Employees can also enjoy discounts on retail merchandise, restaurants, resorts, and conservation attractions. Bass Pro Shops upholds equal opportunity employment practices and strives to provide reasonable accommodations for applicants with disabilities in adherence to applicable laws.