Customer Service Representative IV (Switchboard Operator)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $38,952.00
Work Schedule
Standard Hours
Benefits
Health Insurance
prescription insurance
wellness benefits
Life insurance
Optional Insurances
flexible spending accounts
paid personal leave
sick leave
Military leave
Paid holidays
retirement programs
Deferred Compensation
State credit union
Tuition Reimbursement
career development and training
promotional opportunities
Job Description
The Mississippi Department of Wildlife, Fisheries, and Parks (MDWFP) is a pivotal state agency entrusted with the mission to conserve and enhance Mississippi's diverse wildlife, fisheries, and parks. The department plays a crucial role in providing quality outdoor recreation opportunities for the public while actively engaging the community in the conservation of natural resources. Known for its commitment to environmental stewardship, MDWFP is dedicated to sustaining the natural beauty and ecological richness of Mississippi's landscapes through various programs and initiatives. The agency operates across the state, facilitating education, preservation, and recreation activities that support both residents and visitors in appreciating... Show More
Job Requirements
- High school diploma or equivalent
- 5-7 years of experience in a related field
- ability to communicate effectively both orally and in writing
- proficiency with standard office equipment
- ability to handle multiple tasks simultaneously
- maintain a professional demeanor under pressure
- follow established procedures and maintain confidentiality
Job Qualifications
- High school diploma or equivalent
- 5-7 years of related experience
- strong communication skills
- proficiency in data entry and computer systems
- ability to multitask effectively
- excellent interpersonal skills
- ability to maintain confidentiality
- strong problem-solving abilities
- professionalism in customer interactions
Job Duties
- Answer and direct phone calls
- greet and assist visitors professionally
- provide accurate information by phone, email, and in person
- maintain files and perform clerical and typing tasks
- operate office equipment such as computers, fax machines, and copiers
- handle public inquiries and manage interruptions courteously
- assist other departments as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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