Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
Medical insurance
Prescription coverage
Health savings account
Flexible spending account
Dental Insurance
Vision Insurance
Life insurance
AD&D insurance
Disability insurance
Paid parental leave
Pet insurance
401(k)
Tuition Reimbursement
Paid vacation
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a leading global freight forwarder that plays a pivotal role in helping companies expand their access to markets worldwide. Established for over 40 years and headquartered in Chicago, AIT has become synonymous with dependable and innovative supply chain solutions. Their expertise extends across numerous industries such as aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine. The company’s consultative approach and trusted partnerships have enabled them to build a robust global network, fostering growth for their clients by facilitating seamless sales and procurement of raw materials, components, and finished goods.
AIT ... Show More
AIT ... Show More
Job Requirements
- High school diploma or GED equivalent required
- 3-5 years of experience in customer service or related roles required
- experience in freight forwarding, logistics, 3PL, transportation brokerage or trucking company preferred
- proficiency in Transportation Management Software (TMS)
- medium proficiency in Microsoft Office Suite
- low proficiency in AS400
- strong communication and interpersonal skills
- ability to work well in a team environment
- growth mindset and customer service focus
Job Qualifications
- High school or GED equivalent
- 3-5 years experience in customer service or related roles
- 3-5 years experience working in freight forwarding, logistics, 3PL, transportation brokerage or trucking company preferred
- proficiency in Transportation Management Software (TMS)
- medium proficiency in Microsoft Office Suite
- low proficiency in AS400
Job Duties
- Follow established procedures on setting up routes and transit times / appointment scheduling for AIT's services
- answer incoming calls and make outbound calls ensuring outstanding customer service
- work within Transportation Management Software (TMS) to trace loads and provide customers with necessary shipment updates
- review and proactively respond to customer emails within the assigned team inbox
- proactively meet or exceed customer KPIs and / milestones within a timely manner
- promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit
- serve as a liaison between sales and / or account management team and customers to enhance service experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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