Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.20 - $22.20
Work Schedule
Standard Hours
Benefits
Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life
AD&D
disability
Supplemental Health
Employee support
Paid parental leave
Pet insurance
401(k)
Tuition Reimbursement
Paid vacation
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a global freight forwarding company that specializes in expanding market access for businesses around the world. Founded over 40 years ago with headquarters in Chicago, AIT has grown into a leading supply chain solutions provider with a strong consultative approach to customer service. The company operates a vast network, staffing more than 150 locations worldwide across Asia, Europe, and North America to serve a wide variety of industries such as aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine. AIT offers a comprehensive range of services including sea, air, ground, and rail... Show More
Job Requirements
- High school or GED equivalent
- 0-3 years experience in customer service or related roles
- Medium proficiency in Microsoft Office Suite
- Ability to answer inbound and outbound calls professionally
- Ability to utilize TMS and AS400 systems with low proficiency
- Strong work ethic
- Team player with respect for coworkers
- Excellent communication skills
- Ability to handle customer inquiries and resolve issues promptly
- Comfortable working independently and as part of a team
Job Qualifications
- High school or GED equivalent
- 0-3 years experience in customer service or related roles
- 0-3 years experience working in freight forwarding, logistics, 3PL, transportation brokerage, or trucking company preferred
- Medium proficiency in Microsoft Office Suite
- Low proficiency in Transportation Management System (TMS)
- Low proficiency in AS400
- Strong communication skills
- Ability to multitask and work collaboratively
- Customer service focus
- Growth mindset
Job Duties
- Answer incoming calls and make outbound calls ensuring outstanding customer service
- Complete requests with a sense of urgency and professionalism
- Work within TMS to trace loads and provide customers with necessary shipment updates
- Set up routes and transit times / appointment scheduling for AIT's services
- Assist in reviewing and proactively responding to customer emails within the assigned team inbox
- Promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit
- Serve as a liaison between sales and/or account management team and customers to enhance service experience
- Update sales and/or account management team with any problems that require escalation
- Review the process and take immediate action to correct or solve issues that may occur
- Act as resource to new and existing customer accounts to assure accurate and timely delivery
- Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
- Develop and maintain relationships with AIT's customers and vendors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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