Job Overview
Employment Type
Full-time
Compensation
Salary
Range $61,155.00 - $74,336.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Retirement Plan
Paid vacation
Paid holidays
sick leave
Employee assistance program
Tuition Reimbursement
flexible spending accounts
Job Description
The City of Lathrop is a dynamic and fast-growing municipality located in the Northern San Joaquin Valley, California. Incorporated in 1989, Lathrop is strategically positioned east and west of the San Joaquin River, intersected by Interstate 5, Interstate 205, and State Route 120, making it a pivotal hub within the region. It is approximately 70 miles east of San Francisco and 70 miles south of Sacramento, with several notable destinations such as Monterey, Santa Cruz, Napa Valley, and the Sierra Nevada Mountains within a two-hour drive. The city itself is part of a vibrant community within a 30-minute commute of nearby cities including Tracy, Manteca, Stockton, Ripon, Lodi, Modesto, and Livermore.
Lathrop has experienced significant population growth, ranking as the second fastest-growing city in California with a population over 30,000 residents as of 2026, estimated to have increased to around 40,942 residents from 38,791 in 2025. This growth is expected to continue, with projections estimating the population around 70,000 in coming years. The city’s development into a thriving residential and commercial community reflects its expanding opportunities and commitment to quality public service.
Within this context, the City of Lathrop’s Finance Department is seeking to establish an eligibility list for the position of Customer Service Representative I. This full-time role offers an annual salary range of $61,155 to $74,336. The Customer Service Representative I is an entry-level position within the Customer Service series, designed to develop the journey-level knowledge and skills necessary to perform more complex duties over time.
Under immediate supervision, incumbents will start by handling routine and less complex accounting and customer service tasks while gaining familiarity with City policies and procedures. They will be responsible for various clerical and technical assignments involving accounts payable, accounts receivable, utility billing, and business and animal license processing and issuance. The role also includes cash handling and cashiering duties, working directly with the public both in person and over the telephone.
This position is an excellent opportunity for individuals looking to begin or advance a career in public administration or municipal finance. The Customer Service Representative I supports critical City functions by maintaining accurate financial records, ensuring customer inquiries and payments are processed efficiently, and assisting with various administrative responsibilities. It also offers career progression potential, as incumbents who demonstrate proficiency and gain the requisite experience may advance to the Customer Service Representative II level.
The City of Lathrop is committed to providing a professional and supportive work environment. It offers comprehensive benefits including health, dental, vision, and life insurance coverage, a competitive retirement plan through CalPERS, paid vacation, holidays, and sick leave, and additional employee programs such as tuition reimbursement and flexible spending accounts. Reasonable accommodations are available for applicants with disabilities, and the City firmly supports equal employment opportunity principles.
Individuals who thrive in customer-oriented roles, possess strong organizational skills, and are eager to contribute to a growing community will find this position rewarding. This role demands proficiency in clerical tasks, accuracy in financial transactions, excellent communication skills, and a commitment to exceptional public service. The City of Lathrop welcomes applications from qualified candidates ready to join a progressive municipal workforce dedicated to serving the interests of its citizens.
Lathrop has experienced significant population growth, ranking as the second fastest-growing city in California with a population over 30,000 residents as of 2026, estimated to have increased to around 40,942 residents from 38,791 in 2025. This growth is expected to continue, with projections estimating the population around 70,000 in coming years. The city’s development into a thriving residential and commercial community reflects its expanding opportunities and commitment to quality public service.
Within this context, the City of Lathrop’s Finance Department is seeking to establish an eligibility list for the position of Customer Service Representative I. This full-time role offers an annual salary range of $61,155 to $74,336. The Customer Service Representative I is an entry-level position within the Customer Service series, designed to develop the journey-level knowledge and skills necessary to perform more complex duties over time.
Under immediate supervision, incumbents will start by handling routine and less complex accounting and customer service tasks while gaining familiarity with City policies and procedures. They will be responsible for various clerical and technical assignments involving accounts payable, accounts receivable, utility billing, and business and animal license processing and issuance. The role also includes cash handling and cashiering duties, working directly with the public both in person and over the telephone.
This position is an excellent opportunity for individuals looking to begin or advance a career in public administration or municipal finance. The Customer Service Representative I supports critical City functions by maintaining accurate financial records, ensuring customer inquiries and payments are processed efficiently, and assisting with various administrative responsibilities. It also offers career progression potential, as incumbents who demonstrate proficiency and gain the requisite experience may advance to the Customer Service Representative II level.
The City of Lathrop is committed to providing a professional and supportive work environment. It offers comprehensive benefits including health, dental, vision, and life insurance coverage, a competitive retirement plan through CalPERS, paid vacation, holidays, and sick leave, and additional employee programs such as tuition reimbursement and flexible spending accounts. Reasonable accommodations are available for applicants with disabilities, and the City firmly supports equal employment opportunity principles.
Individuals who thrive in customer-oriented roles, possess strong organizational skills, and are eager to contribute to a growing community will find this position rewarding. This role demands proficiency in clerical tasks, accuracy in financial transactions, excellent communication skills, and a commitment to exceptional public service. The City of Lathrop welcomes applications from qualified candidates ready to join a progressive municipal workforce dedicated to serving the interests of its citizens.
Job Requirements
- High school diploma or equivalent
- two years of increasingly responsible clerical, reception, public contact, or customer service experience
- ability to perform clerical and basic accounting duties
- basic computer skills including data entry
- ability to communicate effectively both orally and in writing
- ability to perform cashiering duties
- ability to follow instructions and work under supervision
- willingness to learn and develop skills in customer service and accounting functions
- physical ability to perform duties requiring sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping
- able to lift files and documents up to 25 pounds
Job Qualifications
- Equivalent of two years of increasingly responsible experience performing clerical, reception, public contact and public service work
- knowledge of basic accounting principles
- proficiency with office software and computer applications
- strong customer service and communication skills
- ability to operate a cash register and handle financial transactions accurately
- ability to handle multiple tasks and prioritize work effectively
- strong organizational skills
- ability to maintain records and files
- ability to work under immediate supervision and follow City policies and procedures
Job Duties
- Performs a variety of clerical and technical accounting duties including accounts payable, accounts receivable, business and animal license processing and issuing
- provides customer service in person and by telephone
- performs cashiering duties
- receives payments, issues receipts, balances cash and prepares daily bank deposits
- gathers payments and documents from the outside drop box
- records debits and credits to cash analysis sheet
- performs data entry and posts receipts to various City accounts and funds
- operates cash register
- acts as the Citys main receptionist
- answers and routes calls as appropriate
- receives the public at the front counter
- answers questions and processes requests
- sorts and processes Department mail
- maintains a variety of records and files
- orders supplies for the Department
- processes all business license requests
- assists customers with questions regarding business licenses
- routes all business license requests to appropriate departments for approval
- maintains posting of payments
- mails renewals and past due notices
- prints and mails all business licenses upon approval
- maintains business license files
- notifies Code Enforcement of non-renewals
- performs customer service as it relates to the Citys Utility services including billing issues, new accounts, cancellations of accounts, work orders and researching balances owed
- performs utility billing duties as required
- handles accounts payable
- sorts and distributes invoices from vendors
- contacts vendors regarding invoices and payments
- processes invoices
- receives departmental approval
- enters all pertinent information into the Citys computer system
- generates, prints, signs and mails checks for payment
- files and maintains copies of checks with invoice backups
- creates various accounts payable reports
- prepares accounts receivable
- receives and posts payments for utility billing, business licenses and various fees for other departments
- builds and maintains positive working relationships with representatives of community organizations, state and local agencies and associations, City management and staff and the public
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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