Customer Service Representative I

Providence, RI, USA|Remote

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $17.00 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Paid parental leave

Employee assistance program

Job Description

CareTria is a reputable and dynamic healthcare services provider dedicated to delivering outstanding support to health-care providers, patients, pharmacists, and pharmaceutical sales representatives. As a company, CareTria prioritizes creating meaningful relationships and maintaining high standards of service excellence. Their mission centers around facilitating seamless communication within the healthcare supply chain and ensuring customer satisfaction through knowledgeable and efficient contact center support.

The Customer Service Representative I (CSR) role at CareTria is a vital position within their Contact Center team. This full-time, fully remote role from Monday to Friday, 8:30 am to 5:00 pm ET, offers an opportunity for individuals pas... Show More

Job Requirements

High school diploma/GED or equivalent combination of education and experience
One year of work experience in a customer service or customer-focused role
Ability to provide consistently high-quality customer service
Excellent written and oral communication skills
Excellent interpersonal, organizational and active listening skills
Extensive keyboarding and multitasking abilities
Strong computer skills including Microsoft Excel proficiency

Job Qualifications

High school diploma/GED or equivalent combination of education and experience
One year of work experience in a customer service or customer-focused role
Experience in a medical or pharmaceutical environment preferred
Ability to provide consistently high-quality customer service
Excellent written and oral communication skills with high level of professionalism
Excellent interpersonal, organizational and active listening skills with an ability to create customer relationships
Extensive keyboarding, switching from multiple applications and use of phone
Excellent computer skills including strong Microsoft Excel capability

Job Duties

Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers
Respond to immediate customer questions, requests, concerns and needs
Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat
Investigate issues that cannot be resolved at the initial point of contact and follow through until issue resolution
Escalate issues according to department protocol
Share feedback and assist management in enhancing the programs in order to provide the best customer service
Maintain accurate data in systems, and update as necessary
Utilize workflows and scripting materials to inquire and help identify barriers with customers

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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