Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Paid parental leave
Employee assistance program
Job Description
CareTria is a reputable and dynamic healthcare services provider dedicated to delivering outstanding support to health-care providers, patients, pharmacists, and pharmaceutical sales representatives. As a company, CareTria prioritizes creating meaningful relationships and maintaining high standards of service excellence. Their mission centers around facilitating seamless communication within the healthcare supply chain and ensuring customer satisfaction through knowledgeable and efficient contact center support.
The Customer Service Representative I (CSR) role at CareTria is a vital position within their Contact Center team. This full-time, fully remote role from Monday to Friday, 8:30 am to 5:00 pm ET, offers an opportunity for individuals passionate about healthcare and customer service to become key contributors to the company's success. The role involves engaging in meaningful and informed conversations with a diverse group of customers, including healthcare providers, office staff, patients, pharmacists, and pharmaceutical sales representatives.
The CSR is responsible for handling a high volume of inbound and outbound communications across telephone, email, and chat platforms. As the face of CareTria, the CSR promotes brand loyalty by responding promptly to customer inquiries, addressing questions, concerns, and requests, and providing accurate information on products and services. The position demands an ability to investigate and resolve issues that cannot be immediately addressed, ensuring that customers receive timely and effective solutions. Escalation protocols are followed where appropriate to maintain service quality and customer satisfaction.
CareTria values the input of its CSR team members in enhancing customer service programs by sharing feedback with management. Accurate data entry and system management are essential aspects of this role, requiring proficiency in various software and attention to detail. CSRs are expected to use workflows and scripting tools to facilitate inquiry processes and identify potential barriers customers might face, making it a thoughtful and proactive position.
Compensation for this role is competitive, with a base pay range of $17.00 to $18.00 per hour. This reflects the company's commitment to rewarding employees fairly based on skills, experience, and location considerations. Furthermore, CareTria offers a comprehensive benefits package to full-time employees that includes health, dental, and vision insurance; retirement plan options; paid time off and parental leave; employee assistance programs; and eligibility for performance bonuses.
Joining CareTria means becoming part of a supportive environment that fosters professional growth and values excellence in customer service. The company is dedicated to equal opportunity employment, embracing diversity and inclusion as core values. For individuals seeking a rewarding career in healthcare customer service, the CSR role at CareTria provides an excellent platform to contribute, learn, and grow.
The Customer Service Representative I (CSR) role at CareTria is a vital position within their Contact Center team. This full-time, fully remote role from Monday to Friday, 8:30 am to 5:00 pm ET, offers an opportunity for individuals passionate about healthcare and customer service to become key contributors to the company's success. The role involves engaging in meaningful and informed conversations with a diverse group of customers, including healthcare providers, office staff, patients, pharmacists, and pharmaceutical sales representatives.
The CSR is responsible for handling a high volume of inbound and outbound communications across telephone, email, and chat platforms. As the face of CareTria, the CSR promotes brand loyalty by responding promptly to customer inquiries, addressing questions, concerns, and requests, and providing accurate information on products and services. The position demands an ability to investigate and resolve issues that cannot be immediately addressed, ensuring that customers receive timely and effective solutions. Escalation protocols are followed where appropriate to maintain service quality and customer satisfaction.
CareTria values the input of its CSR team members in enhancing customer service programs by sharing feedback with management. Accurate data entry and system management are essential aspects of this role, requiring proficiency in various software and attention to detail. CSRs are expected to use workflows and scripting tools to facilitate inquiry processes and identify potential barriers customers might face, making it a thoughtful and proactive position.
Compensation for this role is competitive, with a base pay range of $17.00 to $18.00 per hour. This reflects the company's commitment to rewarding employees fairly based on skills, experience, and location considerations. Furthermore, CareTria offers a comprehensive benefits package to full-time employees that includes health, dental, and vision insurance; retirement plan options; paid time off and parental leave; employee assistance programs; and eligibility for performance bonuses.
Joining CareTria means becoming part of a supportive environment that fosters professional growth and values excellence in customer service. The company is dedicated to equal opportunity employment, embracing diversity and inclusion as core values. For individuals seeking a rewarding career in healthcare customer service, the CSR role at CareTria provides an excellent platform to contribute, learn, and grow.
Job Requirements
- High school diploma/GED or equivalent combination of education and experience
- One year of work experience in a customer service or customer-focused role
- Ability to provide consistently high-quality customer service
- Excellent written and oral communication skills
- Excellent interpersonal, organizational and active listening skills
- Extensive keyboarding and multitasking abilities
- Strong computer skills including Microsoft Excel proficiency
Job Qualifications
- High school diploma/GED or equivalent combination of education and experience
- One year of work experience in a customer service or customer-focused role
- Experience in a medical or pharmaceutical environment preferred
- Ability to provide consistently high-quality customer service
- Excellent written and oral communication skills with high level of professionalism
- Excellent interpersonal, organizational and active listening skills with an ability to create customer relationships
- Extensive keyboarding, switching from multiple applications and use of phone
- Excellent computer skills including strong Microsoft Excel capability
Job Duties
- Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers
- Respond to immediate customer questions, requests, concerns and needs
- Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat
- Investigate issues that cannot be resolved at the initial point of contact and follow through until issue resolution
- Escalate issues according to department protocol
- Share feedback and assist management in enhancing the programs in order to provide the best customer service
- Maintain accurate data in systems, and update as necessary
- Utilize workflows and scripting materials to inquire and help identify barriers with customers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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