Customer Service Representative - Full Time (BOS)

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $19.00

Work Schedule

Rotating Shifts

Benefits

Staff travel

Corporate incentive plan

Travel discount

Medical Coverage

dental coverage

Paid Time Off

Job Description

Porter Airlines is a distinguished Canadian airline that has been transforming the economy air travel experience since its inception in 2006. Headquartered in Toronto, Porter Airlines operates a modern fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft, serving an extensive North American network that includes Canadian domestic routes, the United States, Mexico, the Caribbean, and Central America. Recognized for its outstanding service quality and customer satisfaction, Porter is an Official 4 Star Airline according to the World Airline Star Rating. The company prides itself on delivering genuine hospitality blended with style, care, and charm, setting itself apart in... Show More

Job Requirements

High school diploma or equivalent
Must have at least 2 years of customer service experience
Valid passport
Ability to work onsite at Boston Logan International Airport
Ability to work rotating shifts including days, afternoons, evenings, weekends, and holidays
Ability to work full time 40 hours per week
Ability to lift, push or pull up to 50lbs regularly
Able to obtain necessary security clearances
Strong communication skills in English
Detail oriented
Dependable with reliable attendance
Computer skills including knowledge of Google documentation tools

Job Qualifications

Ability to work on a permanent basis in the USA
Valid Passport required
At least 2 years of experience in a customer service environment, preferably in the airline industry
Must be computer savvy and have working knowledge of Google doc, sheets and calendar
Knowledge of baggage services handling procedures will be preferable
Ability to obtain necessary security clearances
Need to be detail oriented
Possess the ability to multitask
Ability to work well in a team
Have a proven positive track record when handling difficult situations and customers
Dependability with clear attendance record and reliable on time reporting for work
Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
Ability to work 40 hours a week
Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
Supports and adheres to all company policies
Ability to communicate and correspond clearly and precisely in English

Job Duties

Provide high quality customer service
Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
Monitor carry-on luggage and aircraft doors
Responsible for unaccompanied minors during their travel
Assist passengers with a disability or reduced mobility including wheelchair assistance
Assisting arriving passengers and overseeing the International Arrivals baggage area
Provide assistance to passengers whose baggage is mishandled or damaged
Complete reports and handle entire tracing to recovery of mishandled bags
Arrange transportation methods to restore the missing baggage to the rightful owner
Respond to all passenger enquiries via telephone and email
Maintain constant communication with the customer throughout the tracing or repair process
Maintain accurate records and update PNR files
Reconcile delivery service invoices
Maintain commitment to the highest standard of customer service
Assist passengers with special needs such as disabled and wheelchair passengers and unaccompanied minors
Assist CSR’s where required in performing other functions
Actively participate in Porter’s Safety Management System including, reporting hazards and incidents encountered in daily operations
Understand, comply and promote the Company Safety Policy
Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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