United Airlines, Inc.

Customer Service Representative - Full-Time

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $22.00
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays

Job Description

The hiring establishment is a dynamic company operating within the bustling airport environment, focused on delivering exceptional customer service. As a key player in the travel and transportation industry, this company prides itself on being the professional face of airport operations, consistently providing a warm, welcoming, and efficient experience for domestic and international travelers alike. The organization's commitment to fostering a positive atmosphere is evident through its emphasis on respect, value, and inclusivity for every customer who walks through the terminal. Through strategic placement at various key points such as lobbies and gates, the company plays a crucial role in... Show More

Job Requirements

  • At least 18 years old
  • high school diploma, GED, or equivalent
  • comfortable with computers, mobile devices, and new technologies
  • able to stand, walk, and handle baggage for an eight-hour shift
  • able to read, write and speak English fluently
  • ability to communicate with other departments and flight crews
  • must be eligible to acquire and maintain credentials vital for the position
  • must pass a background check
  • must pass a pre-placement drug screen
  • position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
  • available during day and night shifts, weekends, and holidays
  • mandatory overtime may be required based on operational need
  • able to lift up to 70 lbs
  • ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges
  • must be legally authorized to work in the United States for any employer without sponsorship
  • successful completion of interview and assessment required to meet job qualifications
  • reliable, punctual attendance is a crucial function of the position
  • ability to meet our uniform, and appearance standards
  • must be willing and able to work 100% on-site

Job Qualifications

  • High school diploma or equivalent
  • experience with customer service preferred
  • comfortable using computers and mobile devices
  • strong communication skills
  • ability to work flexible shifts
  • ability to lift up to 70 pounds
  • ability to pass background check and drug screen
  • legally authorized to work in the United States
  • ability to meet uniform and appearance standards

Job Duties

  • Greet customers in lobbies and at gates
  • assist with ticketing and baggage inquiries
  • provide professional and confident customer service
  • resolve travel-related issues
  • perform safety checks and operate passenger loading bridges
  • communicate effectively with other departments and flight crews
  • maintain compliance with regulatory clearances

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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