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Customer Service Representative (Emergency Roadside) - Work from Home
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $1.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive salary
Incentives
comprehensive training
401k
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Cell phone benefits
Referral for Life program
Career growth opportunities
Company-provided equipment
work-from-home convenience
Inclusive culture
Job Description
VXI Global Solutions is a leading business process outsourcing company specializing in customer experience management and technology-driven solutions. As a global service provider, VXI offers a wide range of services including customer support, technical help desk, sales, and back-office processing to various industries such as automotive, healthcare, retail, and telecommunications. The company is known for its commitment to creating a positive work environment where employees are valued, supported, and encouraged to grow professionally. VXI prides itself on fostering an inclusive culture that embraces diversity and provides opportunities for career advancement.
The position available is for an Inbound Customer Service Representa... Show More
The position available is for an Inbound Customer Service Representa... Show More
Job Requirements
- Previous customer service experience in a fast-paced phone-based or customer-facing environment
- At least 1 year of customer service experience in a single role
- Stable high-speed internet connection meeting minimum bandwidth requirements
- Private, quiet workspace free from distractions
- Comfortable ergonomic desk and chair setup
- Ability to work from home independently and stay motivated
- Ability to adapt to changing technologies and remote work procedures
Job Qualifications
- High school diploma or GED
- Proven customer service skills with patience and empathy
- Strong interpersonal and communication abilities
- Ability to work flexible shifts including overnight, weekends, and holidays
- Excellent verbal and written communication
- Strong attention to detail and organizational skills
- Minimum typing speed of 30 WPM with 80 percent accuracy
- Ability to pass background screening and computer assessments
- Commitment to complete 100 percent of training within first 90 days
Job Duties
- Handle inbound calls from stranded customers needing roadside assistance for rental vehicles
- Assess situations to determine best solutions such as arranging towing or dispatching assistance
- Coordinate with service providers to ensure timely help
- Follow up with customers to guarantee safety and satisfaction
- Maintain accurate records of customer interactions and services provided
- Provide empathetic, effective customer support during emergencies
- Ensure compliance with company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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