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Customer Service Representative (Emergency Roadside) - Work from Home
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $1.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive salary
Paid training
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Cell phone benefit
Referral Bonus Program
Career growth opportunities
Company-provided equipment
work-from-home convenience
Inclusive culture
Job Description
VXI Global Solutions is a leading business process outsourcing company that specializes in delivering innovative customer experience and contact center solutions. The company serves a wide range of industries including technology, telecommunications, healthcare, banking, and insurance, among others. Known for its commitment to quality service and customer satisfaction, VXI Global Solutions operates with a culture that emphasizes teamwork, professionalism, and continuous improvement. With a global presence, the company offers excellent career opportunities and fosters an inclusive workplace where employees are empowered to grow and succeed.
VXI Global Solutions is currently seeking dedicated and compassionate Emergency Roadside Assistance Agents ... Show More
VXI Global Solutions is currently seeking dedicated and compassionate Emergency Roadside Assistance Agents ... Show More
Job Requirements
- Pass background screening upon offer of employment
- Attend and complete 100 percent of training within the first 90 days
- Have a private, quiet workspace free from distractions
- Maintain a comfortable ergonomic setup with desk and chair
- Have stable high-speed internet with minimum 10 Mbps downstream and 5 Mbps upstream
- Be tech-savvy and able to learn new systems quickly
- Demonstrate self-motivation and ability to work independently
- Exhibit strong verbal and written communication skills in a virtual environment
- Adapt to changing technologies and procedures while working remotely
Job Qualifications
- High school diploma or GED
- Proven customer service skills with empathy and patience
- Strong verbal and written communication
- Ability to work all shifts including nights, weekends, and holidays
- Minimum typing speed of 30 WPM with 80 percent accuracy
- Ability to pass computer assessment with score above 80 percent
- Previous customer service experience of at least one year in phone-based or customer-facing roles
- Excellent attention to detail and organizational skills
Job Duties
- Handle inbound calls from stranded customers needing roadside assistance for rental vehicles
- Assess situations to determine appropriate solutions such as towing or dispatching roadside support
- Coordinate with service providers for timely assistance
- Follow up to ensure customer safety and satisfaction
- Maintain accurate records of customer interactions and services provided
- Provide empathetic and patient customer service
- Communicate clearly under stressful conditions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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