Customer Service Representative- Elmhusrt Il

Berwyn, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $70,000.00

Work Schedule

Standard Hours

Benefits

401(k) with employer matching

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Ongoing sales training

Career advancement opportunities

Job Description

Alliance Hose & Rubber is a well-established leader in the industrial hose manufacturing and distribution industry. Known for its high-quality products and exceptional customer service, the company serves a wide range of customers across various industries by providing industrial hoses, fittings, and related materials such as rubber, PVC, and metal. With a strong reputation built over several years, Alliance Hose & Rubber prides itself on innovation, quality, and commitment to meeting the evolving needs of its customers. The organization fosters a dynamic and supportive work environment that promotes growth, learning, and achievement within the industrial distribution sector. As a company that values professionalism and expertise, it offers its employees a chance to work alongside knowledgeable colleagues and engage with cutting-edge products and services in the field.

Job Qualifications

1. Proven experience in inside sales or customer service roles
2. Knowledge of industrial products and applications
3. Ability to develop sales quotes and proposals
4. Strong interpersonal skills and customer relationship management
5. Capability to collaborate with internal teams such as engineering and production
6. Proficiency in CRM and technology tools related to sales
7. Willingness to learn and adapt to industry trends and new product innovations

Job Duties

Respond to customer inquiries via phone, email, or other channels providing accurate product and service information
Develop quotes, proposals, and pricing per customer requirements and company policies
Manage the sales process including order entry, follow-ups, and timely delivery
Identify and pursue new sales opportunities with current and potential customers
Collaborate with external sales, engineering, and production teams to meet customer expectations
Maintain detailed customer interaction and sales records in CRM systems
Stay informed about industry trends, competitor products, and technical advancements