CUSTOMER SERVICE: Representative - Dallas/ Fort Worth, TX area
Job Overview
Employment Type
Temporary
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Benefits
Competitive wages
401k
Flexible spending account
Professional training
team environment
Opportunity for growth
supportive management
Job Description
Pilot Catastrophe Services Inc is a well-established company specializing in catastrophe management services, offering support during major catastrophic events such as hurricanes, floods, and earthquakes. With a strong presence in the Dallas/Fort Worth area, Pilot Catastrophe Services focuses on providing exceptional customer service and claims support to insurance adjusters, insurance carriers, and their clients. The company is recognized for its commitment to quality service and operational efficiency, supported by a team-oriented culture and opportunity for career growth. They maintain a reputation for delivering reliable, timely, and empathetic responses during some of the most challenging moments for their customers. As part... Show More
Job Requirements
- Be at least 19 years old
- Pass criminal background check
- Data-entry skills
- Proficiency in Word and Excel
- Customer service experience
- Multi-phone-line experience
- Call center experience
Job Qualifications
- Experience in customer service
- Proficiency in Microsoft Word and Excel
- Strong communication skills
- Problem-solving skills
- Experience handling multiple phone lines
- Call center experience
- Data-entry skills
Job Duties
- Receiving first notice of loss inbound calls
- Making initial contact calls and follow-up calls to insureds
- Tracking claims process and compliance
- Researching prior losses
- Notifying and updating agents
- Monitoring faxes and e-faxes for proper distribution
- System and software in-house training
- Data entry
Job Location
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