Customer Service Representative (Bilingual)

California Check Cashing Stores is a prominent member of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With its headquarters operational across more than 1,500 brick-and-mortar stores serving 24 states and online products available in 20 states, the company focuses on providing accessible short-term financial services that enable individuals and families to manage their financial needs efficiently. As an impact-driven and fast-growing enterprise, California Check Cashing Stores places a high value on community engagement, customer satisfaction, and employee development, offering a vibrant work environment where team members can build purposeful careers.

The role of a Customer Service Representative (CSR) at California Check Cashing Stores, located in Citrus Heights, CA, is an entry-level position crucial to the success of the company. The CSR helps customers gain access to essential financial solutions such as check cashing, money transfers, and customer payments, often during urgent and significant financial moments. This position demands building meaningful relationships with a diverse customer base while working in a fast-paced retail environment. Beyond transactional duties, the CSR ensures exceptional in-store experiences, maintaining professionalism, accuracy, and empathy in all customer interactions.

Starting at $20.00 per hour, this role offers a competitive hourly wage combined with a comprehensive total compensation package. Employees receive paid on-the-job training through a structured new hire program, ongoing professional development via access to a robust learning management system with e-learning modules, and cross-brand training opportunities allowing progression within any of the company’s eleven brands nationwide. California Check Cashing Stores prioritizes career advancement through performance-based promotions and offers enrollment in a Key Holder Program designed to cultivate leadership potential.

The CSR role also includes responsibilities that extend beyond the store's front counter, such as participating in community and in-store events, assisting with vehicle appraisals and store errands, and maintaining store cleanliness standards. Adherence to company policies and legal compliance is vital, ensuring the store operates ethically and safely. The job requires standing for up to 90% of the time, physical handling of up to 25 pounds, and proficiency with electronic systems for data entry and customer interaction.

California Check Cashing Stores fosters an inclusive and respectful workplace, actively encouraging candidates from diverse backgrounds to apply. The company holds various recognitions, such as being a Military Friendly Employer and a Top Employer for Hispanic and Latino professionals. Full-time employment includes a minimum of 40 hours per week, including weekend availability, supported by benefits such as medical insurance options, 401(k) with company match, life insurance, paid time off, and employee assistance programs. Dress code is business casual with a relaxed approach allowing jeans and sneakers, promoting comfort and practicality.

Working at California Check Cashing Stores means joining a company that offers much more than just a job—it’s a place where you can develop your skills, grow your career, and make a positive impact in your community. For those seeking a dynamic, engaging, and rewarding financial services role with strong support for professional development and advancement, the Customer Service Representative role is an excellent opportunity.