Customer Service Representative (Bilingual)

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $14.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Paid on-the-job training

Access to learning management system

Cross brand training opportunities

Key Holder Program for leadership development

performance-based career advancement

Educational Reimbursement Program

Medical insurance

telemedicine

Medical spending account options (HSA/FSA)

Traditional 401(k) and Roth 401(k) Retirement plan with company match

Company-Sponsored Life and AD&D Insurance

Dental Insurance

Vision Insurance

short-term and long-term disability plans

Employee assistance program with mental health resources and life coaching

Discount marketplace with nationwide and local offers

Paid time off starting with 12 days per year

Business casual dress code including jeans and sneakers

Job Description

Community Choice Financial Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the United States. With over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states, along with online product offerings available in 20 states, CCF is dedicated to providing customers and communities with accessible short-term financial services when they need it most. The company is known for its commitment to helping people gain access to financial solutions, supporting team members with professional development, and fostering an inclusive work environment. CCF has received multiple accolades including recognition as a Military Friendly Employer and Top Employer for Hispanic and Latino communities, and being named one of America's Greatest Workplaces in Financial Services.

As a Customer Service Representative (CSR) at Speedy Cash in Nashville, TN, you will play a pivotal role in helping people access the financial solutions they need. This full-time position offers an hourly wage of $14.00, with a comprehensive Total Compensation package. You will be the frontline connection with customers in a fast-paced retail environment, responsible for processing various financial transactions such as check cashing, money transfers, and customer payments. Beyond transactional duties, you will build meaningful relationships with customers, offering personalized financial services tailored to their lifestyles.

This role offers substantial growth opportunities. Many senior leaders within the company started their careers as Customer Service Representatives, supported by hands-on training, coaching, and professional development programs. Your responsibilities will include entering customer information accurately into POS systems, assisting with account management and collections, and participating in both in-store and community events to expand business reach. You will also help maintain a clean and secure store environment, manage cash handling duties in accordance with company policies, and uphold compliance with all relevant laws and company regulations.

The company fosters a supportive work environment that encourages growth and a positive customer experience. You'll gain access to robust training via e-learning modules, cross-brand opportunities for advancement, a key holder leadership program, and an educational reimbursement initiative. The benefits include multiple health insurance options, retirement savings plans with company matching, life and disability insurance, employee assistance programs, and paid time off to promote work-life balance. A casual dress code including jeans and sneakers underscores the company’s approach to comfort and inclusivity.

In summary, this role offers more than just a job; it offers a career path within a reputable, impact-driven financial services company. If you are looking to grow professionally in a dynamic, customer-focused setting while making a positive impact in your community, Speedy Cash at Community Choice Financial Family of Brands is an excellent place to begin or advance your career.

Job Requirements

A high school diploma or equivalent
must be at least 18 years of age (19 in Alabama)
background check required
ability to meet physical demands of the position including remaining in a stationary position and standing up to 90 percent of the time
ability to move and transport up to 25 pounds
ability to work inside and outside of the store
proficiency in using phones, POS system, Microsoft Office, and other computer systems
excellent verbal and written communication skills
bilingual (English/Spanish) preferred
valid driver’s license, auto insurance, and personal vehicle preferred
willingness to work a full-time schedule with regular in-person attendance including weekends

Job Qualifications

Bilingual (English/Spanish)
a high school diploma or equivalent
excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
meticulous attention to detail and ability to accurately enter data
proficiency in using phones, POS system, Microsoft Office, and other computer systems
must be at least 18 years of age (19 in Alabama)
background check required
ability to meet physical demands of the position including standing up to 90 percent of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard
experience in check cashing, document verification, and/or money order processing preferred
prior cash handling, cash drawer/vault management experience preferred
valid driver’s license, auto insurance, and personal vehicle preferred

Job Duties

Connect with customers to cultivate lasting relationships that drive repeat business
Review, validate, and process customer transactions with accuracy
Maximize customer success by offering personalized financial services that fit their lifestyle
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
Build new business by completing daily call campaigns
Assist in customer account management and collections by accepting payments and managing customer appointments
Perform duties outside of the office, including on site vehicle appraisals, store errands, external marketing, and participation in in-store and community events
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
Uphold compliance with Company policies and procedures and all relevant local, state, and federal laws and regulations
Engage in ongoing training and stay current on product and process changes
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
Conduct additional tasks as directed by leadership
Maintain a full-time work schedule with regular, in-person attendance, including weekends