Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the United States. With a presence in over 1,500 brick-and-mortar stores across 24 states and online offerings in 20 states, Community Choice Financial provides customers access to short-term financial solutions precisely when they need them the most. The company supports a diverse range of financial services under more than ten brands and remains committed to helping individuals and communities achieve financial empowerment through various accessible and convenient financial services. Our work culture emphasizes inclusivity, growth, and community impact. As an employer, Community Choice Financial is proud to be recognized as a Military Friendly Employer and Top Employer for Hispanic and Latino communities while being named one of America’s Greatest Workplaces in Financial Services.

The role of Customer Service Representative (CSR) at California Check Cashing Stores in Hayward, CA, is an excellent entry-level opportunity for individuals looking to begin or advance their career in financial services. As a CSR, you will engage directly with the community, helping customers access crucial financial solutions such as check cashing, money transfers, and payment processing. This position places great emphasis on delivering exceptional in-store experiences, building meaningful connections with a diverse customer base, and ensuring transactional accuracy and integrity.

The role is full-time with a competitive hourly wage of $20.00, supported by a comprehensive Total Compensation package. This package includes paid on-the-job training, career advancement opportunities, and access to multiple employee benefits like medical and dental insurance, a 401(k) retirement plan with company matching, educational reimbursement, and paid time off that increases with tenure. Employees benefit from a supportive and dynamic work environment where business casual attire, including jeans and sneakers, is embraced to promote comfort and productivity.

As a CSR, you will be trained extensively and coached for long-term development. Many senior leaders have launched their careers in similar roles within the organization, highlighting the potential for upward mobility and cross-brand opportunities. This position requires a high degree of attention to detail, strong communication skills, and proficiency with Point of Sale systems, phones, and computer software such as Microsoft Office. Physical stamina is necessary as employees spend a significant portion of their time standing and sometimes must move or lift items up to 25 pounds.

This role also provides special involvement in community and store events, allowing you to build relationships beyond transactional interactions and contribute to your local community’s wellbeing and financial literacy. Maintaining compliance with company policies and all relevant laws, securing store assets, and managing customer accounts are critical components of daily duties. The position requires reliable attendance and flexibility, including working weekends, to meet operational needs.

Community Choice Financial values diversity and inclusivity, striving to maintain a workplace free from discrimination based on any characteristic protected by law. We welcome candidates from all backgrounds to apply and grow with us in a fast-growing, profitable, and impact-driven company dedicated to empowering individuals through financial services.