Customer Service Representative - Addison

Addison, TX, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee assistance program

Career development opportunities

flexible scheduling

Job Description

Galaxy FBO, located in Addison, TX, is a premier fixed-base operator dedicated to providing superior concierge and aviation services to clients, pilots, and passengers. With a reputation for excellence, Galaxy FBO strives to deliver an exceptional experience from the moment clients arrive until their departure. As an essential part of the aviation and customer service industry, Galaxy FBO specializes in a full range of concierge services that cover everything from hotel reservations to aircraft servicing requests. Their commitment to quality and professionalism ensures that every client interaction is handled with the utmost care and attention to detail. The company fosters... Show More

Job Requirements

High school diploma or equivalent (GED)
1-3 years of customer service experience
Valid driver's license
Ability to qualify for and maintain Airport SIDA (where applicable)
Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
Ability to interact with professionalism and discretion with clientele
Ability to handle customer demands and crisis with poise
Ability to deliver an exceptional customer experience
Ability to work in a team-driven environment
Ability to interpret a variety of instructions furnished in written or oral form

Job Qualifications

Ability to interact with professionalism and discretion with clientele
Ability to interpret a variety of instructions furnished in written or oral form
Ability to handle customer demands and crisis with poise
Ability to deliver an exceptional customer experience which is at the core of Galaxy's commitment to the Client
Ability to work in a team driven environment
High school diploma or equivalent (GED)
1-3 years of customer service experience
Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
Valid driver's license
Experience using software programs such as TotalFBO and FlightBridge, preferred
Experience with flight scheduling/dispatching in part 91 or 135 operation, preferred

Job Duties

Serve as the first point of contact to clients by welcoming, assisting, and directing visitors
Qualify for and maintain Airport SIDA (where applicable) and valid driver's license
Ensure that appropriate actions are taken to resolve customers' problems and concerns
Answer phone calls in a professional courteous manner and process requests efficiently
Prepare and process invoices with accuracy
Utilize and maintain directories and reference materials
Greet aircraft upon arrival and departure to assist arriving passengers and crew members
Operate vehicles and golf carts
Maintain friendly demeanor and professional attire in accordance with current standards
Maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards
Assist flight crew with ramp-side services
Coordinate conference room scheduling and setup for various events and executive conferences
Communicate clearly and concisely using two-way radios to relay messages internally and externally
Restock supplies as needed
Accurately maintain valet parking areas and status boards
Ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up
Actively participate in Galaxy FBO Safety Management System
Comply with all Galaxy Standard Operating Procedures (SOP's)
Observe all safety, environmental and general housekeeping rules and policies
Complete and maintain all applicable required training
Perform other duties as assigned

Job Location

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