Customer Service Representative

Oxnard, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $18.00 - $22.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid vacation

Paid holidays

Career growth opportunities

paid overtime

Job Description

Caliber Collision is a nationally recognized leader in the automotive collision repair industry, operating over 1700 centers across 41 states in the U.S. The company specializes in providing high-quality auto body and collision repair services through its extensive network, including affiliated brands such as Caliber Auto Glass for windshield repairs and replacements, Protech Automotive Services for mobile diagnostic scanning and calibration, and Caliber Fleet Services which offers comprehensive collision repair and full-service auto care for fleet vehicles. Caliber Collision prides itself on its commitment to customer service excellence, safety, and innovation, making it a preferred choice for drivers and insurance partners alike. The organization employs over 30,000 teammates who are dedicated to restoring the rhythm of customers' lives by getting them safely back on the road following vehicle damage.

The Customer Service Representative role within the Ventura Service Center at Caliber Collision is an essential position focused on delivering extraordinary service to both internal teams and external customers. This role involves direct interaction with customers by greeting and assisting them throughout their service experience. The representative is expected to manage the workflow volume, coordinate efficiently with rental car and tow companies, and maintain a broad knowledge of insurance partner requirements concerning authorizations, billing processes, and load level management. Effective communication plays a critical part in this role, requiring the ability to navigate multiple software systems while prioritizing a fast-paced and sometimes competing workload. This position offers an hourly wage ranging from $18 to $22 per hour and is designed as an entry point into a long-term career with substantial growth opportunities at Caliber. Employees gain valuable hands-on experience within a production shop environment and benefit from comprehensive training focused on leadership development and technological advancements. Caliber Collision also fosters a collaborative work culture that promotes career advancement from within, enabling employees to build a career for life in the automotive repair industry.

Job Requirements

1+ years of experience within a customer facing environment
effective verbal and written communication skills
ability to navigate multiple software systems, i.e., Microsoft Office Suite
ability to work through competing priorities and adapt easily to a fast-paced environment
ability to provide personable, friendly customer service to internal and external customers
ability to work in a collaborative environment
must be eligible to work in the U.S. with no restrictions

Job Qualifications

High school diploma or equivalent
minimum one year of experience in a customer-facing environment
effective verbal and written communication skills
proficiency in navigating multiple software systems including Microsoft Office Suite
ability to provide friendly and personable customer service
strong adaptability skills to handle fast-paced work environments
ability to work well collaboratively in a team

Job Duties

Greet and provide extraordinary customer service to internal and external customers
monitor work volume scheduled for the center and recommend load level requests when necessary
coordinate rental car and tow companies to provide one-stop service to customers
maintain a broad knowledge base of insurance partner requirements including authorizations, billing, and load level processes
navigate multiple software systems such as Microsoft Office Suite
work collaboratively within a team environment
adapt to competing priorities in a fast-paced setting