Customer Service Representative

L.N. Curtis & Sons is a privately owned and operated company that has been a leading distributor of first responder equipment since its establishment in 1929. Headquartered in Walnut Creek, California, with operational centers across the western United States including Salt Lake City, Utah; Kent, Washington; Santa Fe Springs, California; and Gilbert, Arizona, L.N. Curtis & Sons serves emergency responders by providing essential, modern, and safe tools tailored specifically for firefighters, law enforcement personnel, and other public safety professionals. The company is committed to supporting the heroic individuals who protect our communities through a comprehensive range of emergency responder equipment, servicing thirteen Western states as well as U.S. Government agencies worldwide. L.N. Curtis & Sons is recognized not only for its extensive product offerings but also for its unwavering dedication to superior service, people-centered practices, and innovative solutions that meet and exceed the demands of first responder markets.

The role of Customer Service Representative is a vital, on-site position located at our Gilbert, Arizona facility. This position requires a candidate with an eagerness to learn and develop an in-depth understanding of the Emergency Responder Equipment market. As a Customer Service Representative, you will work collaboratively with our Outside Sales Team to build strong customer relationships and ensure excellence in support and service delivery. Your work will directly contribute to equipping the brave individuals who serve fire departments, police forces, and emergency services, helping them perform their duties safely and effectively.

This full-time role offers a competitive salary range from $48,000 to $58,000 annually and involves engaging with customers through multiple channels including phone, email, and face-to-face interactions. You will play a key role in understanding customer needs, coordinating with suppliers, and managing orders efficiently from inception to completion utilizing established operational systems. The position demands a high level of organization, attention to detail, and the ability to multitask under prioritization, ensuring that customer issues are resolved promptly with a positive and solution-oriented approach.

In addition to dealing with day-to-day customer inquiries, you will become knowledgeable about local and regional market competition and pricing, maintain accurate product catalogs, and contribute ideas to improve customer service processes. Cross-training opportunities promote a team-oriented culture, encouraging employees to support one another and engage in continuous learning and professional growth. L.N. Curtis & Sons is committed to fostering a welcoming and inclusive workplace, offering a generous benefits package including health, dental, and vision insurance, life insurance, long-term disability, flexible spending accounts, 401(k) plans, wellness programs, and more. This position is ideal for candidates with a background in customer service or inside sales eager to join a mission-driven company dedicated to making a meaningful difference in public safety through superior customer support and advanced emergency equipment.