Customer Service Representative

Caliber Collision is a leading provider in the automotive repair industry, renowned for its expansive network of over 1700 centers nationwide across 41 states. The company specializes in comprehensive collision repair services and operates several subsidiary service lines including Caliber Auto Glass, Protech Automotive Services, and Caliber Fleet Services. Caliber Collision is committed to a customer-first approach, with a mission to restore the rhythm of customers' lives by ensuring their vehicles are repaired safely and efficiently. Founded on principles of excellence, innovation, and continuous improvement, Caliber has developed a reputation for quality workmanship, exceptional customer service, and industry-leading operational practices. The culture at Caliber emphasizes career development, ongoing training, and promotion from within, fostering an empowering environment for all employees.

The role of a Customer Service Representative at Caliber Collision’s Service Center in Thousand Oaks is pivotal to the company’s dedication to superior customer experience. This position is designed for individuals who thrive in fast-paced, dynamic environments and possess an innate ability to communicate effectively. The Customer Service Representative will be responsible for greeting and providing extraordinary service to both internal teams and external customers, ensuring all interactions uphold Caliber’s high standards. They will monitor workflow and make recommendations about workload distribution when necessary, supporting the smooth operational rhythm of the center. Additionally, this role involves coordinating rental car and tow companies, creating a seamless, one-stop service experience for customers. A core part of the job is maintaining an extensive knowledge base of insurance partner requirements related to authorizations, billing, and operational processes. This knowledge enables the representative to handle customer inquiries and processes with competence and professionalism.

Caliber Collision offers competitive hourly compensation for this position, ranging from $18 to $22 per hour, reflecting the industry standards for customer service roles within automotive repair. Beyond the base pay, employees at Caliber gain access to a comprehensive benefits package from day one, including medical, dental, and vision insurance. Paid vacation and holidays begin accruing immediately, providing employees with valuable time-off options to maintain work-life balance. Caliber’s commitment to employee growth is evident in its open career pathways and emphasis on promoting from within. The company also offers a unique career opportunity within the automotive production environment, allowing Customer Service Representatives to gain hands-on experience in a supportive, collaborative setting.

By joining Caliber Collision, individuals not only become part of an industry-leading organization but also align themselves with a company that values integrity, teamwork, and the professional development of its employees. Caliber believes in fostering talent through continuous leadership development and embracing advanced technologies to keep the team at the forefront of industry evolution. This dedication ensures that every team member has the opportunity to achieve their career goals while contributing to the safety and satisfaction of their customers. The Customer Service Representative position at Caliber Collision is ideal for those looking to build a meaningful career in the automotive service industry with a company that values its people and stands firmly behind its mission to serve with excellence.