Customer Service Representative

Mom's Meals is the leading national provider of refrigerated home-delivered meals catering primarily to the healthcare market across the United States. Established in 1999, Mom's Meals specializes in delivering fully prepared, nutritionally tailored refrigerated meals directly to the homes of seniors, patients recovering post-discharge, and individuals managing chronic health conditions. This family-operated business has built a strong reputation by focusing on quality, nutrition, and compassionate service, ensuring their meals meet specific dietary needs and support overall well-being. The company operates with a mission-driven approach, fostering a culture that emphasizes care, community, and making a meaningful difference in the lives of its clients. Located nationwide, Mom's Meals continues to grow rapidly, reflecting the increasing demand for convenient, healthy meal solutions in the healthcare space.

The Customer Service Representative (CSR) role at Mom's Meals is a vital position that serves as the first point of contact for customers placing meal orders. The incumbent acts as a key liaison between the clients and the company, ensuring an excellent customer experience by efficiently processing orders and addressing any queries or concerns. This role requires strong communication skills to effectively manage inbound and outbound calls, assist clients with their orders, and maintain detailed records of interactions. The CSR must work diligently to confirm that all assigned clients have active orders on file and collaborate as needed with case managers to handle unique client situations.

This position offers a starting wage of $17.00 per hour, with weekly paychecks, paid time off (PTO), and comprehensive benefits available after 30 days of employment. The work schedule is Monday through Friday from 9:00 am to 6:00 pm, with potential overtime beginning at 7:00 am, providing both structure and opportunity for additional hours. The company fosters a supportive workplace environment highlighted by a casual dress code, free breakfast and lunch, and a clear tiered path for career advancement starting from day one. Employees are also eligible for referral bonuses and can participate in the company's 401(k) plan.

Working at Mom's Meals, the Customer Service Representative becomes part of a friendly and compassionate team that values fun and dedication. The company embraces diversity and equal employment opportunities, complying with all federal and state non-discrimination laws. By joining Mom's Meals, the CSR not only takes on a rewarding job role but also commits to contributing to a company with a heartfelt purpose: improving the quality of life for others through nutrition and care. This position is ideal for individuals passionate about helping others, excelling in customer service, and eager to be part of a mission-driven, growing organization.