Customer Service Representative

Urban Valet Dry Cleaners, along with its sister company Renewal Claim Solutions of Upstate New York, is a well-established leader in garment care and insurance claims management, celebrated for close to 30 years of delivering exceptional service and quality to its customers. Urban Valet has built its reputation on innovation, commitment to superior service, and a customer-first approach that has enabled sustained success and growth within the competitive dry cleaning industry. Renewal Claim Solutions extends this legacy by providing expert insurance claim services backed by the solid trust and respected brand cultivated through years of diligent work and professional excellence. This combined entity embodies a culture of hard work, friendliness, goal orientation, and spirited teamwork, fostering an environment designed to support and empower both employees and clients alike.

The part-time Customer Service Representative role offers an exciting opportunity to become an integral part of the Urban Valet retail team, particularly suitable for individuals seeking flexible work hours, including Saturdays, up to 20 hours per week. At a competitive hourly rate of $16.50, this position plays a vital role in executing Urban Valet's promise of customer satisfaction, quality, and efficiency at various retail locations. The primary responsibilities include interacting directly with customers who are picking up their garments, ensuring that every item meets the company's rigorous quality standards through thorough quality control checks, and meticulously assembling and packaging orders according to customer specifications and company guidelines. This role requires a proactive, detail-oriented individual who thrives in a fast-paced retail environment, embracing additional tasks as directed by store management to contribute towards the overall operational goals.

Working with Urban Valet means joining a team that values integrity, quality, and cooperative spirit. Employees are encouraged to grow professionally by expanding their knowledge of the garment care industry and continuously seeking innovative ways to enhance the customer experience. Being part of this team entails maintaining cleanliness and orderliness within the workspace, exhibiting excellent communication skills, and promoting a positive and professional demeanor at all times. Urban Valet and Renewal Claim Solutions provide an enriching work culture where employee contributions are recognized, and teamwork is essential. This makes the Customer Service Representative position not only a job but a pathway to building a rewarding career in retail service within a company dedicated to redefining excellence in garment care and customer care standards.