Customer Service Representative

L.N. Curtis & Sons is a well-established, privately owned corporation specializing in the distribution of emergency responder equipment. Founded in 1929, the company has grown into a premier distributor focusing on providing essential tools for heroes, primarily serving the fire and law enforcement industries. Headquartered in Walnut Creek, California, L.N. Curtis & Sons operates multiple centers across the United States including locations in Salt Lake City, Utah; Kent, Washington; Santa Fe Springs, California; and Gilbert, Arizona. With nearly a century of experience, the company prides itself on supplying modern, safe, and effective products to first responders and servicing the western states as well as the U.S. Government on a national and global scale.

L.N. Curtis & Sons places a strong emphasis on outstanding customer service as its principal product, people as its principal resource, and aims to be a distinguished leader in the emergency responder equipment space. Their corporate culture is deeply committed to inclusivity, diversity, and equal employment opportunities, supporting a welcoming work environment for all qualified individuals. They participate in the E-Verify program to ensure compliance with employment laws and strive to provide reasonable accommodations to qualified individuals with disabilities.

This position for a Customer Service Representative is a full-time, on-site role based in the Kent, Washington facility. The hourly pay range is competitive, between $23.00 and $28.00 per hour. The role is designed to support and build strong customer relationships in partnership with the Outside Sales Team. Working closely together, the successful candidate will engage with customers through multiple communication channels including phone, email, and in-person interactions. The role requires learning and understanding the emergency responder equipment market to effectively respond to customer needs and provide value-added solutions.

The Customer Service Representative will be responsible for various administrative and operational tasks, such as managing customer orders with precision from start to finish using the company’s operational system. This includes maintaining an up-to-date and accurate product catalog, delivering quotations that are competitive and realistic by understanding local market pricing and competitors, and collaborating internally across departments to ensure seamless customer satisfaction.

Beyond operational duties, the role encourages innovation, teamwork, and continuous personal growth. Candidates will be expected to maintain a positive attitude, take ownership of customer needs and issues, and invest in their educational process to develop the necessary skills and knowledge. With a focus on quality and timely completion of tasks, the Customer Service Representative will contribute directly to fulfilling the company’s mission to supply and service first responder equipment reliably and efficiently. This dynamic role offers an opportunity not only to contribute professionally but to support the brave men and women who serve communities every day.