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U-Haul logo

Customer Service Representative

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $20.00 - $1.00
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Work Schedule

Weekend Shifts
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Benefits

Career stability
Opportunities for advancement
Health Insurance
Paid holidays
vacation
sick days
Life insurance
Dental Insurance
vision plans
401(k) savings plan
Employee stock ownership plan
Paid Time Off
Gym reimbursement
Mindset App Reimbursement

Job Description

U-Haul is a well-established American company, renowned for its innovative and accessible moving solutions since its founding in 1945. Originating to meet the post-World War II demand for one-way, do-it-yourself moving equipment, U-Haul transformed the moving industry by pioneering the idea of sharing ownership costs among numerous users. This approach greatly facilitated the mobility of families across the U.S. and Canada. Since then, the company has grown to become a household name in the moving and storage industry, offering a range of rental trucks, trailers, and other equipment to help customers relocate effortlessly. U-Haul also operates various services and products,... Show More

Job Requirements

  • Valid driver’s license and ability to maintain a good driving record
  • High school diploma or equivalent
  • Evenings, weekends, and holidays required
  • Ability to lift and move equipment weighing at least 50 lbs
  • Willingness to use protective clothing or gear as required
  • Ability to work both indoors and outdoors
  • Physical ability to perform job tasks

Job Qualifications

  • High school diploma or equivalent
  • Valid driver’s license and ability to maintain a good driving record
  • Previous customer service experience preferred
  • Ability to work evenings, weekends, and holidays
  • Basic mechanical aptitude
  • Strong communication and interpersonal skills

Job Duties

  • Assist customers inside and outside a U-Haul center with U-Haul products and services
  • Use smartphone-based U-Scan technology to manage rentals and inventory
  • Move and hook up U-Haul trucks and trailers
  • Clean and inspect equipment on the lot including checking fluid levels
  • Answer questions and educate customers regarding products and services
  • Prepare rental invoices and accept equipment returned from rental
  • Install hitches and trailer wiring
  • Fill propane (certification offered through U-Haul upon employment)
  • Drive a forklift (certification offered through U-Haul upon employment)
  • Other duties as assigned
  • Participate in ongoing continuous U-Haul education through U-Haul University

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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