Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid holidays
overtime pay
Career growth opportunities
Job Description
Caliber Collision is a leading provider of automotive collision repair services with more than 1,700 centers nationwide. Established as one of the largest auto collision repair providers in the United States, Caliber Collision operates across 41 states, ensuring millions of customers have access to high-quality, comprehensive repair solutions. In addition to collision repair, Caliber is a multifaceted company offering services through Caliber Auto Glass for windshield and glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, and Caliber Fleet Services which delivers full-service auto care and fleet management solutions. The company is committed to restoring the rhythm of customers' lives by providing reliable, safe, and efficient automotive repair services. With a workforce of over 30,000 teammates, Caliber emphasizes a supportive work culture, career advancement opportunities, and continuous learning, making it an employer of choice in the automotive service industry.
The Customer Service Representative position at the Greenville - Woodruff Rd Service Center is an essential role that focuses on delivering outstanding customer service to both internal team members and external customers. This role requires a proactive individual who excels in communication, coordination, and problem-solving. The representative will be responsible for greeting customers, managing work volume schedules at the center, and facilitating smooth interactions with rental car and tow companies to ensure seamless service delivery. A broad knowledge of insurance partner requirements including authorizations, billing, and load level processes is vital to support the center efficiently. The position offers industry comparable pay, with weekly wages and overtime eligibility. Benefits start from day one, including medical, dental, and vision insurance, paid vacation and holidays, and career growth opportunities through internal promotions. This role is tailored for someone who thrives in a fast-paced environment, values teamwork, and is committed to maintaining high standards of customer care. Joining Caliber Collision means becoming part of a dedicated team focused on restoring customers' vehicles and lives to their normal rhythm, with a strong emphasis on professional development and job stability.
The Customer Service Representative position at the Greenville - Woodruff Rd Service Center is an essential role that focuses on delivering outstanding customer service to both internal team members and external customers. This role requires a proactive individual who excels in communication, coordination, and problem-solving. The representative will be responsible for greeting customers, managing work volume schedules at the center, and facilitating smooth interactions with rental car and tow companies to ensure seamless service delivery. A broad knowledge of insurance partner requirements including authorizations, billing, and load level processes is vital to support the center efficiently. The position offers industry comparable pay, with weekly wages and overtime eligibility. Benefits start from day one, including medical, dental, and vision insurance, paid vacation and holidays, and career growth opportunities through internal promotions. This role is tailored for someone who thrives in a fast-paced environment, values teamwork, and is committed to maintaining high standards of customer care. Joining Caliber Collision means becoming part of a dedicated team focused on restoring customers' vehicles and lives to their normal rhythm, with a strong emphasis on professional development and job stability.
Job Requirements
- 1+ years of experience within a customer facing environment
- Effective verbal and written communication skills
- Ability to navigate multiple software systems, including Microsoft Office Suite
- Ability to work in a collaborative environment
- Ability to provide personable, friendly customer service to internal and external customers
- Adaptability to work through competing priorities in a fast-paced environment
- Must be eligible to work in the U.S. with no restrictions
Job Qualifications
- 1+ years of experience within a customer facing environment
- Effective verbal and written communication skills
- Ability to navigate multiple software systems, including Microsoft Office Suite
- Ability to work in a collaborative environment
- Ability to provide personable, friendly customer service to internal and external customers
- Adaptability to work through competing priorities in a fast-paced environment
Job Duties
- Greet and provide extraordinary customer service to internal and external customers
- Monitor work volume scheduled for the center and recommend load level requests when necessary
- Coordinate rental car and tow companies to provide one-stop service to all customers
- Maintain broad knowledge of insurance partner requirements regarding authorizations, billing, and load level processes
- Manage communication and workflows within a fast-paced service environment
- Collaborate effectively with team members to ensure customer satisfaction
- Handle administrative tasks related to service coordination and customer interaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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