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WaFd Bank logo

Customer Service Representative

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $18.00 - $21.03
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
Health Insurance
Stock options
401(k)
Paid parental leave
Life insurance
AD&D insurance
long-term disability
Tuition Reimbursement
Employee Assistance Programs
Pre-tax health spending accounts
Pre-tax dependent-care spending accounts

Job Description

WaFd Bank is a reputable financial institution with a long-standing history of over one hundred years serving a diverse client base across nine Western states in the United States. Known for its commitment to community engagement and financial excellence, WaFd Bank strives to provide banking services that empower consumers and business clients alike. The company has built a legacy based on trust, integrity, and exemplary customer service, making it an employer of choice in the banking industry. Reflecting its motto, "Love What You Do... Make A Difference!", WaFd Bank fosters a supportive work environment where kindness and respect are core... Show More

Job Requirements

  • High school diploma or equivalent
  • Basic math skills and 10-key proficiency
  • Proficiency with Microsoft Office applications
  • Experience with digital platforms and smart devices
  • Strong communication and interpersonal skills
  • Ability to follow bank policies and comply with federal regulations
  • Outgoing and personable with attention to detail
  • Technically savvy and adaptable
  • Strong work ethic and integrity
  • Availability to work Monday through Friday

Job Qualifications

  • High school diploma or approved equivalent
  • Basic math skills including 10-key and keyboarding
  • Proficient in Microsoft Office tools such as Excel, Word, Teams, and Outlook
  • Well-developed smartphone and digital channel skills
  • Excellent communication skills
  • Personable attitude with ability to build client relationships
  • Previous experience in retail, consumer service, or client relations

Job Duties

  • Provide friendly and courteous service to customers
  • Perform efficient and accurate banking transactions
  • Build rapport and maintain positive relationships with clients
  • Use multiple computer systems and adapt to technological changes
  • Adhere to bank policies and federal regulations
  • Reflect corporate values including integrity, teamwork, and kindness
  • Maintain attention to detail in all tasks

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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