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Customer Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $25.00 - $30.00
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Benefits

Health Insurance
Dental Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance

Job Description

Uline is a family-owned company and a premier distributor specializing in shipping, industrial, and packaging materials across North America. With more than 9,800 employees in 14 strategically positioned locations, Uline has established itself as a leader in providing high-quality products and exceptional customer service to businesses of all sizes. The company's commitment to excellence and stability is reflected in its reputation as a secure and thriving employer. Uline promotes a drug-free workplace environment and requires all new hires to undergo a pre-employment hair follicle drug screening due to the safety-sensitive nature of the positions offered.

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Job Requirements

  • High school diploma or equivalent
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Availability to work various full-time shifts on-site

Job Qualifications

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Strong problem-solving skills
  • Excellent listening and communication skills
  • Prior customer service experience is a plus
  • Willingness to learn and adapt to new processes

Job Duties

  • Process customer orders using advanced technology
  • Make product recommendations based on customer needs
  • Handle account inquiries promptly and efficiently
  • Serve as a product and solutions expert to answer questions
  • Build and maintain customer relationships over phone, email, and chat
  • Understand customer needs and recommend appropriate Uline solutions
  • Assist customers with navigating the Uline website and online ordering process

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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