Customer Service Representative

California Check Cashing Stores, part of the Community Choice Financial Family of Brands, is a leading consumer specialty finance organization in the United States. With over 1,500 brick-and-mortar locations across 24 states and a diverse portfolio of more than ten brands, this company is committed to providing accessible, short-term financial services that meet the immediate needs of its customers. Known for fostering growth and opportunity, the company has been recognized as a Military Friendly Employer and a Top Employer for Hispanic and Latino communities, showcasing its dedication to inclusivity and community support. Based in Fresno, CA, the company seeks to expand its team with dedicated employees who thrive in fast-paced, customer-centered environments.

The role of Customer Service Representative (CSR) at California Check Cashing Stores is a dynamic and impactful position essential to delivering exceptional financial solutions to the community. The CSR acts as the frontline liaison between customers and the financial services provided, including transactions such as check cashing, money transfers, and payments. This entry-level position offers tremendous opportunity for career growth through comprehensive on-the-job training, including a new hire program and access to an extensive learning management system for continuous professional development. CSRs are encouraged to engage in cross-brand training and a Key Holder Program to cultivate leadership potential and career advancement within the company.

The hourly compensation rate for this role is $21.00 per hour, an integral part of a competitive total compensation package paired with a robust suite of benefits. Candidates will find that beyond financial remuneration, the company provides multiple insurance options, retirement plans with employer matches, paid time off, as well as wellness resources and life coaching. The CSR role includes a variety of responsibilities such as processing transactions with high accuracy, establishing strong customer relationships, managing customer accounts, and supporting compliance with corporate and legal standards. The position demands a blend of technical skills and interpersonal attributes, including meticulous attention to detail, proficiency with POS and computer systems, and excellent communication skills.

California Check Cashing Stores encourages applicants who are at least 18 years old and have a high school diploma or equivalent, possessing the ability to manage physical demands such as standing for prolonged periods and moving stock. The company values diversity and inclusion, welcoming candidates from all backgrounds to apply. The workplace culture supports a business casual dress code and offers flexibility with schedules, recognizing the importance of work-life balance. This role is not just a job but a meaningful career path with the chance to contribute to an impact-driven company committed to the communities it serves.