Customer Service Representative

Our company is a dynamic business unit dedicated to providing exceptional customer service and support in a fast-paced environment. We pride ourselves on maintaining high standards of quality and continuous improvement to meet and exceed customer expectations. As we continue to expand, we are committed to building a team of motivated professionals who thrive in a collaborative and supportive workplace. Our business focuses on seamless operations, innovative solutions, and effective communication to ensure the best possible service delivery to our clients. We offer a range of employment opportunities including full-time, part-time, temporary, and internships, catering to a diverse workforce. Our compensation is competitive, with hourly rates ranging from $14.00 to $16.00 based on experience. We believe in fostering a positive work culture where employees feel valued and empowered to contribute their best work.

The Customer Services Representative position is a vital role within our organization, reporting directly to the President. This role involves providing comprehensive clerical support to our Customer Service department and assisting the Business Unit Manager in various operational tasks. The successful candidate will be responsible for entering customer purchase orders into our ERP system, processing vendor invoices, and managing documentation related to contracts and job folders. They will also generate shipment performance reports, update customer quality alerts, and assist production planning by preparing work order packets. Attention to detail and an ability to manage multiple tasks simultaneously are essential as the role includes adjusting order details based on customer updates and researching billing issues to deliver effective solutions. Additionally, this position requires maintaining customer portals, project status updates, and supporting continuous improvement initiatives within the team. The ideal candidate should be detail-oriented, proactive, and able to maintain confidentiality while supporting various administrative duties including receptionist phone tasks as needed. This role offers a unique opportunity to grow professionally in an environment focused on quality service and operational excellence. If you are passionate about helping others and ready to contribute your skills towards a customer-centric team, we encourage you to apply and join us in delivering outstanding service experiences.