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Job Overview
Employment Type
Temporary
Compensation
Salary
Range $43,900.00 - $1.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Enhanced paid leave
Life insurance
Disability insurance
wellbeing programs
Colleague discount
Performance bonus
Hybrid work arrangement
Job Description
The LEGO Group is a globally renowned company known for its iconic building bricks and playful products loved by millions worldwide. As a leading toy manufacturer with a deep commitment to quality, creativity, and education, LEGO aims to inspire and develop the builders of tomorrow. Founded in Denmark, LEGO has become synonymous with imaginative play, learning, and family bonding. Their dedication extends beyond just creating toys; they focus on fostering creativity, critical thinking, and innovation through their products and experiences. The company maintains a vibrant and inclusive culture, emphasizing diversity, equal opportunity, and employee wellbeing. This dedication is reflected in... Show More
Job Requirements
- High school diploma or equivalent
- Access to a secure Wi-fi network and a private space to work remotely
- Willingness to work flexible shifts including weekends
- Ability to complete a 4-5 week in-person training program
- Drug screening clearance
- Ability to pass Child Safeguarding Background Screening if required
- Strong attention to detail
Job Qualifications
- Experience in giving premium customer service and/or inbound sales preferably in a retail environment
- Confidence to make judgements about what is right for the consumer
- Ability to multi-task and prioritize effectively
- Strong IT skills
- Excellent communication skills
- Ability to work in a dynamic, fast paced, team-oriented environment
Job Duties
- Engage with consumers via phone and email regarding orders and accounts, parts requests, and gift cards
- Handle Tier 2 queries including order and returns issues, digital and app experiences, LEGO electronics, brand information, product quality, and feedback
- Build strong and lasting relationships with consumers in a fun and engaging manner
- Assess and solve brick-based problems using various tools and programs
- Adapt to a variety of shifts including some weekends to ensure exceptional service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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