Customer Service Representative

The LEGO Group is a globally renowned company known for its iconic building bricks and playful products loved by millions worldwide. As a leading toy manufacturer with a deep commitment to quality, creativity, and education, LEGO aims to inspire and develop the builders of tomorrow. Founded in Denmark, LEGO has become synonymous with imaginative play, learning, and family bonding. Their dedication extends beyond just creating toys; they focus on fostering creativity, critical thinking, and innovation through their products and experiences. The company maintains a vibrant and inclusive culture, emphasizing diversity, equal opportunity, and employee wellbeing. This dedication is reflected in their engagement with employees and customers alike, supporting personal and professional growth while ensuring a safe and dynamic environment.

This role is a seasonal Customer Service position based at LEGO’s North American contact center located in Tempe, Arizona. The position offers a fixed-term contract lasting until January 29, 2027, ideal for individuals who thrive in dynamic, fast-paced environments and enjoy engaging with diverse consumer needs. This opportunity provides a starting annual salary of $43,900, accompanied by a performance-based discretionary bonus of up to 10 percent. The Customer Service Representative’s main responsibility is to assist LEGO fans and customers during the peak season through various communication channels including phone and email. The role supports a wide range of inquiries from order processing, account management, parts requests, gift cards, returns, and digital experience issues to product quality and brand information. Successful candidates will take part in an extensive 4-5 week classroom-based training held in the modern, newly established contact center building known as The Beam on Farmer, Tempe.

Post training, the position offers a hybrid work model under the “Best of Both” framework, allowing employees to work remotely up to three days per week while maintaining a minimum of two days in-office attendance. This flexibility supports work-life balance without compromising engagement and productivity. Shift schedules are designed to provide flexibility, including various weekday start times and some weekend availability to meet operational needs. Full-time employees typically work five days per week, with a maximum of two weekend days in a four-week schedule.

The role is perfect for those with strong problem-solving skills, IT proficiency, excellent communication ability, and a passion for delivering exceptional customer service. Candidates must excel in managing multiple tasks, maintaining attention to detail, and adapting to varying scenarios with empathy and professionalism. Working at LEGO means being part of a team that values creativity, collaboration, and the joy of helping fans around the globe. It’s not just a job; it’s an opportunity to participate in building magical and memorable moments for customers of all ages while contributing to the company’s mission to inspire and nurture the next generation of builders.