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Chevron Stations Inc. logo

Customer Service Representative

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $19.00 - $20.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Full-time
Part-time
Direct Deposit
Health Insurance
Education Reimbursement
shift differential pay
Management bonus
Loyalty service program
Commuter benefit Program

Job Description

Chevron Stations Inc (CSI) is a prominent retail fuel and convenience store operator, committed to providing high-quality gasoline and convenience products across its network of stations. With a strong emphasis on safety, customer service, and teamwork, CSI has developed a reputable presence in the industry, serving communities with dedication and integrity. CSI operates with a people-first philosophy, striving to create a positive work environment for its employees while maintaining excellence in all aspects of its business. Their stations offer a variety of services including fuel sales, retail products, and foodservice options. Among their initiatives, CSI promotes safety and quality guidelines,... Show More

Job Requirements

  • Must be at least 18 years of age or older to work in California and Oregon locations
  • Must be at least 21 years of age or older to work in Washington locations
  • Must be at least 21 years of age or older to work graveyard shift from 10pm to 6am
  • Must be at least 21 years of age or older to work in management positions
  • Available to work a variety of hours which may include early mornings evenings weekends overnight shifts and holidays
  • Strong attention to detail
  • Ability to handle challenging situations professionally and exercise exceptional judgement
  • Ability to work both independently and in team settings
  • Must possess required up-to-date food handling certificates as required by law in specific locations only
  • Cooking and restaurant experience preferred

Job Qualifications

  • Must be sufficiently proficient in English to understand CSI policies safety training and job instructions and to effectively communicate with customers and or coworkers on work-related matters
  • Must possess required up-to-date food handling certificates as required by law in specific locations only
  • Cooking and restaurant experience preferred

Job Duties

  • Maintain courteous professional contact with co-workers customers vendors and community at large
  • Maintain neat appearance and good personal hygiene in compliance with CSI image standards
  • Support and follow established safety security quality guidelines as well as CSI’s policies procedures practices and programs
  • Report accidents or incidents to the manager immediately
  • Preserve safety of self fellow employees and all others in the work location by utilizing the CSI Loss Prevention process
  • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation food handling preparation storage and disposal procedures
  • Follow federal law and company standards on carding customers for all age restricted products sold at the stations
  • Work professionally with vendors and contractors
  • Regular and punctual attendance is expected
  • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
  • Provide exceptional guest service be courteous always greet and thank all customers while making eye contact
  • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures this includes retail and fuel sales transactions completed through multiple forms of payment
  • Maintain cash drawer to be at or below maximum level secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales
  • Perform consistent station cleaning of the indoor and outdoor facilities including restrooms islands pumps and car wash if applicable
  • Prepare food and hot beverage products
  • Effectively manage ExtraMile and or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed
  • Actively promote store specials and other marketing programs
  • Cross-check price of delivered goods for accuracy
  • Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products this includes both the retail space and cooler locations in the store
  • Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels Oregon only
  • May perform other duties as assigned by management

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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