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Customer Service Representative
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401k Match
Health Insurance
vacation
Paid holidays
Sustainability & social commitment
Job Description
Freudenberg is a global technology group dedicated to making the world cleaner, healthier, and more comfortable. With a strong workforce of around 52,000 employees, the company offers a diverse and interconnected work environment where individual growth is encouraged and supported. Founded on solid corporate values emphasizing innovation, efficiency, and a customer-first approach, Freudenberg stands out as a leader in various industries worldwide. One of its key divisions, Freudenberg Filtration Technologies, focuses on protecting people and the environment by optimizing industrial processes through innovative air and liquid filtration solutions. Serving automotive, consumer goods, and industrial sectors, this division employs approximately 3,500... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years of experience in customer service or a related field
- Basic proficiency in customer service software and CRM systems
- Knowledge of company products or services
Job Qualifications
- High school diploma or equivalent
- 0-2 years of experience in customer service or a related field
- Basic proficiency in customer service software and CRM systems
- Knowledge of company products or services
Job Duties
- Respond to customer inquiries via phone, email, or chat, providing accurate and timely information
- Process customer orders accurately in the system, ensuring timely follow-up
- Provide detailed information on products or services to assist customers in their purchasing decisions
- Maintain accurate records of customer interactions and transactions
- Identify and escalate complex issues to the Customer Service Supervisor for resolution
- Gather and record feedback from customers to support service improvement
- Coordinate with other departments to resolve customer issues as needed
- Participate in team training sessions to enhance knowledge and service skills
- Use customer service software to log cases and track inquiries effectively
- Ensure that customer service standards are met in all interactions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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