Customer Service Representative

Freudenberg is a global technology group dedicated to making the world cleaner, healthier, and more comfortable. With a strong workforce of around 52,000 employees, the company offers a diverse and interconnected work environment where individual growth is encouraged and supported. Founded on solid corporate values emphasizing innovation, efficiency, and a customer-first approach, Freudenberg stands out as a leader in various industries worldwide. One of its key divisions, Freudenberg Filtration Technologies, focuses on protecting people and the environment by optimizing industrial processes through innovative air and liquid filtration solutions. Serving automotive, consumer goods, and industrial sectors, this division employs approximately 3,500 colleagues and generates an annual turnover of about 670 million euros.

The company is currently seeking a dedicated Customer Service Representative to join its team. This role is vital for maintaining the high standards of customer interaction that Freudenberg is known for. Customer Service Representatives act as the front line of communication, assisting customers with inquiries, processing orders, and providing detailed product or service information. The position involves handling customer contacts through various channels, including phone calls, emails, and chat, ensuring responses are accurate and timely. The ideal candidate will contribute to enhancing the customer experience by efficiently managing order processing and documenting all customer interactions thoroughly. Additionally, this role includes coordination with other internal departments to resolve issues and escalate complex problems to supervisors when necessary.

The Customer Service Representative position at Freudenberg offers an excellent opportunity to grow within a leading global technology company committed to sustainability and social responsibility. Employees are encouraged to participate in ongoing training programs to develop their skills further, enhancing their ability to deliver top-quality service. The successful applicant will be part of a team that values quality assurance and continuous improvement. The company also prides itself on offering competitive benefits, such as health insurance, 401K match, paid holidays, and vacation time, supporting employee well-being and work-life balance.

Freudenberg values diversity and inclusion, providing equal employment opportunities to all candidates without discrimination. This role suits individuals looking to work in a dynamic and supportive environment that champions both personal and professional growth while contributing to meaningful industrial innovations and environmental protection initiatives.