Customer Service Representative

California Check Cashing Stores is a vital part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With over 10 brands and more than 1,500 brick-and-mortar stores serving 24 states, Community Choice Financial is committed to providing accessible, short-term financial services to diverse communities when they need it the most. This rapidly growing company is known for its focus on community impact, professional development, and a supportive work environment that encourages long-term career growth. The company prides itself on being an inclusive workplace, valuing diversity and offering opportunities for people from all backgrounds to thrive. Recognized as a Military Friendly Employer and a Top Employer for Hispanic and Latinos for multiple years, Community Choice Financial is dedicated to building a workforce that reflects the communities it serves.

Located in Stockton, CA, the California Check Cashing Stores invites candidates to join as Customer Service Representatives (CSRs). This full-time, in-person role with a competitive hourly wage of $21.00 provides much more than just a paycheck. As a CSR, you will be an essential part of the fast-paced retail environment, helping customers access financial solutions such as check cashing, money transfers, and customer payments. This position requires excellent communication skills, attention to detail, and the ability to handle multiple responsibilities efficiently. California Check Cashing Stores is committed to proper training, offering paid on-the-job instruction, access to a learning management system, cross-brand training, and leadership development programs to help employees grow within the company. With a supportive culture that encourages performance-based advancement and educational reimbursement, employees are empowered to build a lasting career with ample opportunity for progression.

In this role, you will cultivate meaningful relationships with customers, providing personalized financial services tailored to their specific needs. Your responsibilities will include accurate processing of transactions, managing customer appointments, participating in community events, maintaining store appearance and security, and ensuring compliance with company policies and legal standards. The position also involves some physical demands like standing for extended periods, moving items up to 25 pounds, and performing duties both inside and outside of the store when necessary. Exceptional customer service is paramount, as you will represent the company in various customer-facing interactions and contribute to a welcoming store atmosphere. This role suits individuals who thrive in dynamic environments and enjoy working as part of a team committed to excellent service and community impact.

Aside from competitive compensation, employees will enjoy a comprehensive benefits package including multiple medical insurance options with telemedicine, traditional and Roth 401(k) plans with company match, life and AD&D insurance, dental and vision plans, voluntary benefits, mental health resources, paid time off starting at 12 days per year, and more. The dress code is relaxed and business casual, allowing for jeans and sneakers, which complements the inclusive and friendly workplace culture. By joining California Check Cashing Stores, you become part of a respected brand that values your contribution and invests in your success while truly making a positive difference in your local community. If you are seeking a rewarding career with growth opportunities at a financially stable and impact-driven company, this is the perfect chance to apply and embark on a fulfilling professional journey.