Customer Service Representative

Uline is a family-owned company and the leading distributor of shipping, industrial, and packaging materials in North America. Established as a stable and successful organization, Uline boasts over 9,800 employees spread across 14 locations, including its Pennsylvania branch located at 700 Uline Way, Allentown, PA. Recognized as Morning Call's Top Large Employer of 2026, Uline has established itself as an employer of choice by offering a positive workplace environment focused on professional growth, employee well-being, and outstanding customer service. The company fosters a culture centered on excellence, innovation, and collaboration, ensuring that both customers and employees benefit from its high standards and dedication. Uline operates a drug-free workplace with a mandatory pre-employment hair follicle drug screening and maintains an on-site work policy to promote a consistent, team-oriented atmosphere.

The role of Customer Service Representative at Uline offers a competitive pay range from $25 to $30 per hour and promises significant growth and earning potential for motivated individuals. This position is essential to Uline's reputation for providing fast, friendly, and customer-focused service. As a Customer Service Representative, you will be responsible for processing customer orders, providing expert product knowledge, handling account inquiries, and recommending solutions tailored to customer needs. Utilizing world-class technology tools, you will communicate through phone, email, and chat to build strong and lasting customer relationships. This role also involves helping customers navigate Uline’s website and online ordering systems to ensure a seamless purchasing experience.

Uline supports its Customer Service Representatives with extensive training programs designed to sharpen communication and problem-solving skills, enabling you to confidently address product, pricing, and shipping questions. The company encourages professional development through one-on-one peer mentoring and offers ample opportunities for career advancement. Working at Uline means fostering connections with colleagues in a collaborative, in-person environment enriched by regular team events.

Employee benefits at Uline are comprehensive, including complete health insurance coverage starting from day one, a 401(k) plan with a 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program for professional continuing education. Employees also enjoy best-in-class modern facilities, a first-class fitness center, and access to three miles of beautifully maintained walking trails, contributing to a supportive and healthy work environment. If you are a problem-solver with excellent communication skills eager to develop your career in customer service, Uline offers a rewarding opportunity to join a thriving company dedicated to employee success and excellence in customer care.