Customer Service Representative

Uline is a family-owned company and the leading distributor of shipping, industrial, and packaging materials across North America. With over 9,000 employees spread across 14 locations, Uline has established itself as a stable and successful business dedicated to exceptional customer service and providing quality products to its clients. The company prides itself on maintaining a drug-free workplace and offers a professional on-site work environment. The Kenosha branch located at 12355 Uline Way, Kenosha, WI, serves as a hub where employees can engage in meaningful, face-to-face interactions that foster collaboration and growth. Known for its clean, modern facilities, the company supports employee well-being through amenities like an on-site fitness center and walking paths as well as a café with affordable meal options sourced from local restaurants. These perks create a comfortable and inviting workplace culture that encourages personal and professional development.

This position is for a Customer Service Representative at Uline, with pay ranging from $27 to $32 per hour including a $2 shift differential. It offers significant growth and earning potential in a supportive, learning-focused environment. The role focuses on delivering fast, friendly, and customer-focused service that meets and exceeds the expectations of Uline’s clientele. As a Customer Service Representative, you will become a product and solutions expert, mastering the knowledge necessary to answer complex questions related to product offerings, pricing, and shipping logistics using world-class technology. You will process customer orders, provide tailored product recommendations, handle account inquiries, and assist customers in navigating Uline’s comprehensive website and ordering platform. This job requires active listening, problem-solving, and effective communication skills to build and sustain strong business relationships over the phone, email, and chat.

Uline offers new hires in-depth training to develop key skills along with continuous peer mentoring to aid in professional growth. The role is ideal for individuals who are eager to learn and advance their careers while working in an environment that values teamwork and provides regular team events to strengthen connections. Uline’s commitment to its employees is evident through benefits like comprehensive health insurance, a 401(k) plan with a 6% employer match from day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program that supports ongoing professional education. Uline champions diversity and inclusivity as an EEO/AA employer and welcomes veterans and disabled individuals to join their workforce, emphasizing equal opportunity for all positions which are on-site at the Kenosha branch. By joining Uline, employees become part of a company that is deeply invested in their success and well-being, with robust benefits and an exceptional workplace atmosphere created to empower every team member.