Customer Service Representative

KBX Logistics, a Koch company, is a global leader in transportation and logistics solutions, offering technology-driven freight and transportation asset management services. The company is recognized for its innovative approach, leveraging decades of experience and data insights to provide cost-effective and reliable supply chain solutions. Operating on a global scale, KBX prioritizes building mutually beneficial partnerships and utilizing cutting-edge technology to create a competitive advantage for its customers. With a strong commitment to employee empowerment and diversity, KBX fosters an environment where individuals can excel and contribute meaningfully to the organization’s success. The company’s philosophy supports employees in unleashing their potential while simultaneously creating value for themselves and the company. For those seeking a rewarding career in the logistics sector, KBX presents an exciting opportunity with a comprehensive benefits program designed to support physical, financial, and emotional wellbeing. The work culture emphasizes flexibility to accommodate individual needs, ensuring the best possible environment for both personal and professional growth. Visit www.kbx.com for additional information about KBX and its services.

The role of Customer Service Representative at KBX Logistics is based in Green Bay, Wisconsin, offering a full-time, Monday through Friday schedule. This position demands a highly organized, communicative, and solution-oriented individual who excels in providing exceptional customer service. The successful candidate will act as an essential link between customers, carriers, and various internal teams to coordinate and track full truck shipments. Responsibilities include scheduling and rescheduling delivery appointments, managing post-delivery documentation such as Proof of Delivery (POD) requests, and resolving service-sensitive issues efficiently. The role requires proactive communication with external and internal stakeholders to ensure smooth delivery operations and timely updates. Additionally, the Customer Service Representative will analyze operational trends and performance indicators to identify process improvements, helping to enhance efficiency and reduce waste. Maintaining updated standard operating procedures and adapting to evolving business needs are also key components of this dynamic position. This opportunity allows individuals to contribute significantly to improving customer satisfaction and operational excellence within the logistics industry, supported by a reputable and forward-thinking company like KBX.