Customer Service Representative

Speedy Cash is part of the Community Choice Financial Family of Brands, which is recognized as one of the largest consumer specialty finance organizations in the United States. The company operates in over 1,500 brick-and-mortar stores across 24 states and offers online financial services in 20 states, providing customers with access to critical short-term financial solutions when they need it most. Community Choice Financial proudly supports and invests in its employees, offering comprehensive training programs, career advancement opportunities, and a culture focused on the empowerment of both customers and team members. The company has won several workplace awards, including recognition as a Military Friendly Employer and a Top Employer for Hispanic and Latino communities in multiple years, highlighting its commitment to diversity, inclusion, and excellence in the workplace.

As a Customer Service Representative (CSR) at Speedy Cash in Knoxville, Tennessee, you will play a vital role in helping community members access important financial services. This is an entry-level position that offers a dynamic and fast-paced work environment where building meaningful connections with customers is key. Your responsibilities will include processing transactions such as check cashing, money transfers, and customer payments, all while delivering an exceptional in-store experience. Speedy Cash provides paid on-the-job training and a comprehensive new hire program, ensuring you receive the support and coaching necessary for your success.

This role offers a starting wage of $15.00 per hour, which is part of a broader Total Compensation package that includes medical insurance with telemedicine and spending account options, 401(k) retirement plans with company match, life and AD&D insurance, and many voluntary benefits. The company encourages professional development through access to e-learning modules, cross-brand training, and educational reimbursement programs. By joining Speedy Cash, you have the chance to launch a rewarding career path with opportunities for performance-based promotions, leadership development through a Key Holder Program, and the possibility to work across multiple brands within the company.

The position requires a high level of professionalism, attention to detail, and strong communication skills to effectively engage with customers and colleagues. You will also be expected to maintain compliance with company policies and legal regulations, uphold store security and cleanliness standards, and participate in community outreach and marketing events. The role demands physical stamina as it involves significant periods of standing and handling of materials up to 25 pounds. Candidates must be at least 18 years old (19 in Alabama) and able to pass a background check.

At Speedy Cash, diversity and inclusion are deeply valued, fostering an environment where employees from all backgrounds can thrive. The company is an equal-opportunity employer that rigorously supports nondiscrimination based on race, color, gender, age, sexual orientation, and other legally protected characteristics. If you are seeking a supportive career in the financial services industry with room to grow and make a positive community impact, Speedy Cash is eager to welcome you to their team. Learn more about this opportunity and the company by visiting their careers page online.